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SERVICES

INFORMATION CENTER

Located in front of Food Court.
Information Center provides various information to Customers. Stroller and wheelchair rental are also available.

TAX-FREE STORES

Shisui Premium Outlets has two types of Tax-Free procedures.

  • ①Tax-Free procedures is completed at the Tax-Free counter. Please see details.
  • ②Tax-Free procedures is completed at each store when you purchase.

At these Tax-Free stores, if you meet the below conditions, you can shop. Tax-free Please show your passport to the cashier or Tax-Free Counter when you shop.

  • For general goods (clothes, shoes, bags, accessories, etc) ; 5,000JPY or more excluding tax at the same store.
  • For consumable goods (food, beverages, alcohol, cosmetics, etc); 5,000JPY or more excluding tax, but 500,000JPY or less excluding tax at the same store.

This list is in alphabetical order.

212 Kitchen Store / 31 Sons de Mode / Ace / Actus / Adabat / Agnes B. Voyage / Alcali / Alfredobannister / American Eagle Outfitters / Art Berg / As Know As / Asics / Banana Republic / Barnyardstorm / Beams / Billabong / Blue Cross / Bridgestone Golf Plaza / Brooks Brothers / Callaway / Calvin Klein Underwear / Chez Toi / Ciaopanic / Citizen / Clarks / Coach / Cobra Puma Golf / Cole Haan / Columbia Sportswear / Cricket / Crocs / D'urban / Daks / Danner / Desigual / Diana / Diesel / Disney / Dog Dept / Dou Dou / Double Standard Clothing / Dunhill / E Hyphen World Gallery / Earth Music&Ecology / Ecco / Edwin / Flight 001 / Folli Follie / Francfranc / Franklin&Marshall / Fukuske / G-Shock / G-Star Raw / Gap / Gelato Pique / Geox / Global Work / Godiva / Graniph / Guess / Hartmann / Hawkins / Helly Hansen / Hipshop / Human Woman / Iittala / Indivi / Ined / Ingni / Interplanet / Isetan / J.Ferry / Jill Stuart / Jun / Karl Kani / Keen / Kid Blue / Kuzefuku Shoten / Lacoste / Lautreamont / Le Creuset / Levi's / Lily Brown / Lowrys Farm / Marmot / Mayson Grey / McGregor / Melrose / Men's Bigi / Men's Melrose / Mercibeaucoup, / Mezzo Piano / Michael Kors / Miki House / Mila Owen / Mitsumine / Moussy / Munsingwear / Nano・Universe / Ne-net / New Balance / New Era / Newyorker / Nice Claup / Nicole / Nudie Jeans co / Oakley / Olive des Olive / Orobianco / Pearly Gates / Polo Ralph Lauren / Pom Ponette / Pool Side / Puma / Queens Court / Regal / Rope / Royal Copenhagen / Samantha Thavasa / Samsonite / Sanrio / Seiko / Seven-Eleven / Shel'tter / Showa Nishikawa / Skechers / Sly / Snidel / St. Cousair / Staub / Studio Clip / T-fal / Tachikichi / Takeo Kikuchi / Taylor Made / Tempur / The Body Shop / The North Face / Tommy Hilfiger / Topkapi Account of Journey / Triumph / Ugg / United Arrows / Untitled / Urban Research / Vans / Vendome Aoyama / Verite / Vicky / Victorinox / Wacoal / Wedgwood / Zucca / Zwilling J.A. Henckels

FREE Wi-Fi

Available near Food Court.
Show your passport at Information Center for access to the password for free Wi-Fi service.

  • *password will be valid for 6 hours.

FLIGHT INFORMATION

Located in food court.
You can check the arrival and departure time of Narita Airport.

CURRENCY EXCHANGE

Available at Keiyo Bank located next to Information Center.
Please ask Foreign Currency Exchange for details.
Hours:10:00AM-6:00PM

CREDIT CARDS

Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

ATM

International cards are acceptable.

[Seven Bank]  Located next to New Era, and in Seven-Eleven.
Hours: 9:30AM-8:00PM
Click here to check which cards are acceptable.

[Chiba Bank]  Located next to New Era.
Hours: 9:30AM-5:00PM

LOCKERS

Behind Information Center.

Size Height Width Depth Number of lockers Price
Large 78cm 35cm 49cm 20 500JPY
Medium 51cm 35cm 43cm 30 400JPY
Small 37cm 35cm 43cm 24 300JPY

Next to Coach.

Size Height Width Depth Number of lockers Price
Large 78cm 35cm 58cm 20 500JPY

Next to United Arrows

Size Height Width Depth Number of lockers Price
Large 78cm 35cm 58cm 10 500JPY

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
All baggage must be collected during opening hours.

PRAYER ROOM

Located in front of Keiyo Bank that may be used for activities such as prayer.

RESTAURANT AND CAFE INGREDIENT PICTOGRAMS

We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.

TELEPHONE INTERPRETING

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai. Free)

TAXI

Available from near Bus Stop No.5, in front of P1 Car Parking.

NURSING ROOM

Located in front of Mom’s Reform and next to Ecco(For both Men and Women).

  • *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

DIAPER CHANGING

Available in each of restrooms and nursing rooms.

FIRST-AID STATION

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

STROLLER RENTAL

Can be borrowed free of charge at Information Center, and strollers with coin-operated are available in some areas.

Appropriate age: up to 3 years old.
Restriction: Up to 100cm tall and 15kg weight
Deposit:
1,000JPY is required at Information Center, but it will be refunded when you return the stroller.
Insert a 100JPY coin to release the stroller when you use coin-locked storoller.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.

BARRIER-FREE

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Passageways

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

CLOTHING ALTERATIONS

Can be made at Mom's Reform with alteration charge.

DELIVERY SERVICE

Accepted at Mom's Reform and Seven-Eleven.

  • *Items can be delivered only to addresses within Japan.

TO PET OWNERS

You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

  • Do not allow your pet to cause injury to other visitors (especially children).
  • Fierce dogs are not allowed.
  • Leave your pet with a responsible companion while you are shopping.
  • The owner is responsible for collecting and disposing of pet waste.
  • Do not tie up your pet at the entrance to stores.
  • Keep your pet on a leash.
  • Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
  • Pets are not allowed into the stores, with the exception of Dog Dept.

SMOKING

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.