Located on the ground floor near main entrance.
Information Center provides various information to Customers. wheelchair rental is available.

Shisui Premium Outlets has two types of Tax-Free procedures.

• ① Tax-Free procedures is completed at the Tax-Free counter. Please see details.
• ② Tax-Free procedures is completed at each store when you purchase.

At these Tax-free stores, if you meet the below conditions, you can shop Tax-free. Please show your passport to the cashier when you shop.

Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.)： 5,000JPY～unlimited
② Consumable items (food, cosmetics, etc.) ：5,000JPY～500,000JPY
If one purchase including general items and consumable items ：5,000JPY～500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.

Available near Food Court.
Show your passport at Information Center for access to the password for free Wi-Fi service.

• *password will be valid for 6 hours.

Located in food court.
You can check the arrival and departure time of Narita Airport.

Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

International cards are acceptable.

[Seven Bank]  Located next to New Era, and in Seven-Eleven.
Hours: 9:30AM-8:00PM
Click here to check which cards are acceptable.

[Chiba Bank]  Located next to New Era.
Hours: 9:30AM-5:00PM

Behind Information Center.

Next to Coach.

Next to United Arrows

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
All baggage must be collected during opening hours.

Located in front of Keiyo Bank that may be used for activities such as prayer.

We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

Available from near Bus Stop No.5, in front of P1 Car Parking.

Located in front of Mom’s Reform and next to Ecco(For both Men and Women).

• *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Can be borrowed free of charge strollers with coin-operated are available in some areas.

Appropriate age : Up to 3 years old.
How to use : Insert a 100JPY coin to release the stroller when you use coin-locked storoller, it will be refunded when you return the stroller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

• *Please return the wheelchairs to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Passageways

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mom's Reform with alteration charge.

Accepted at Mom's Reform and Seven-Eleven.

• *Items can be delivered only to addresses within Japan.

You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

• Do not allow your pet to cause injury to other visitors (especially children).
• Fierce dogs are not allowed.
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
• Pets are not allowed into the stores, with the exception of Dog Dept.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.