SERVICES

Located next to Gap on the Main Side 1st floor.
Information Center provides various information to Customers. Stroller and Wheelchair rental are also available.

At these Tax-free stores, if you meet the below conditions, you can shop Tax-free.
Please show your passport to the cashier when you shop.

• For general goods (clothes, shoes, bags, accessories, etc) ; 5,000JPY or more excluding tax at the same store.
• For consumable goods (food, beverages, alcohol, cosmetics, etc); 5,000JPY or more excluding tax, but 500,000JPY or less excluding tax at the same store.

This list is in alphabetical order.

Available in most areas.

Available automated foreign currency exchanger in Information Center.
USD($), EUR(€), CNY(¥), HKD(HK$), TWD(NT$), THB(฿), KRW(₩), IDR(Rp), MYR(RM), SGD($), AUD($), GBP(£)

• *Credit limit: 100,000 JPY per transaction (incl. fees), exchange to JPY only

Located in Information Center.
You can check the arrival and departure time of Kansai Airport.

Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

International cards are acceptable.

[Senshu Ikeda Bank]  Located in the Food Court on Main Side 1st floor.

• ・Weekdays 9:30AM - 8:00PM
• ・Saturday,Sunday and holidays 9:30AM - 5:00PM

[Seven Bank]  Located next to the restrooms on Sea side 1st floor, and in the Food Court on Main Side 1st floor.
Click here to check which cards are acceptable.

【Main Side】

In Food Court on the 1st floor.

Next to Samantha Thavasa on the 1st floor

Next to central restrooms on the 1st floor.

Next to central restrooms on the 2nd floor.

【Sea Side】

Next to restrooms on the 1st floor.

Next to Mitsumine on the 2nd floor.

Next to United Arrows on the 2nd floor.

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
All baggage must be collected during opening hours.

Used for activities such as prayer.

Please ask for details at Information Center in advance.

We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai. Free)

Available from behind Samantha Thavasa on the Main Side 1st floor.

Parking fees: 300JPY per hour

Please show your parking ticket to the cashier when making a purchase, and then you will receive the store's stamp and a service voucher.
Insert your service voucher into the parking fee adjustment machine when leaving the parking lot.

Three hours of free parking with a purchase of over 2,000JPY at one store.
*Please show your parking ticket when making your purchase to receive a parking service voucher.

All-day parking free with a purchase of over 50,000JPY at one store.
*Please show your "receipt of purchase", "parking ticket" and "parking service voucher issued from the shop of purchase" at Information Center.

Located next to Information Center in Main Side Area.
International call is available only when you use the international calling cards.

[Main Side on the 1st floor]

Located behind Dolce & Gabbana (For both Men and Women), Inside the ladies' restrooms in Food Court(Women only).

[Sea Side on the 2nd floor]

Located next to United Arrows. (For both Men and Women)

*Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Can be borrowed free of charge at Information Center, and strollers with coin-operated are available in some areas.

Appropriate age: up to 3 years old.
Restriction: Up to 100cm tall and 15kg weight
Deposit:
1,000JPY is required at Information Center, but it will be refunded when you return the stroller.
Insert a 100JPY coin to release the stroller when you use coin-locked storoller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Passageways

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mom's Reform with alteration charge.

Accepted at Mom's Reform.

• *Items can be delivered only to addresses within Japan.

You are allowed to bring pets into the Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

• Do not allow your pet to cause injury to other visitors (especially children).
• Fierce dogs are not allowed.
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
• Pets are not allowed into the store, with the exception of Dog Dept.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.