SERVICES

Located on the ground floor near main entrance.
Information Center provides various information to Customers. Free wheelchair rental is available.

At these Tax-free stores, you can enjoy Tax-free shopping under the following conditions. Please present your passport to the cashier when you pay.

Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.): 5,000JPY~unlimited
② Consumable items (food, cosmetics, etc.): 5,000JPY~500,000JPY
If one purchase including general items and consumable items: 5,000JPY~500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.

Available beside the Service Room on the 2nd floor, and the passage between section 1320 (Royal Copenhagen store) and section 1325 (Vendome Aoyama store).

Visa, Mastercard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

Can be used at most stores.

International cards are acceptable.

[Seven Bank] Located in the Service Room on the second floor.
Click here to check which cards are acceptable.

Located at two places below.

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
All baggage must be collected during opening hours.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

Available from in front of Sendai Royal Park Hotel.

Located on the second floor.(For both Men and Women)

• *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Coin-operated strollers are available near the escalator of 1st floor and near No.3 (P3) parking lot connecting passage.
Appropriate age: 4 months to 48 months.
How to use : Insert a 100JPY coin to release the stroller when you use coin-locked stroller, it will be refunded when you return the stroller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.

• *Please return the wheelchair to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mamanoreform with alteration charge.

Accepted at Mamanoreform.

• *Items can be delivered only to addresses within Japan.

You are allowed to bring your pets into Premium Outlets® and some stores.
Observing the below guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.

• Do not allow your pet to cause injury to other visitors (especially children).
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Pets are allowed into some stores, please check with the store in advance.
• Service dogs are allowed to enter all stores.
• When shopping inside the stores with your pet, please carry them in a pet cart or bag, and do not expose their face and body.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.