SERVICES

Located near Coach.
Information Center provides various information to Customers.
Wheelchair rental is also available.

As of November 1, 2026, Japan's Tax-Free Shopping System has switched to a refund method. Pay the tax-inclusive price at the time of purchase and complete Customs procedures at the airport or seaport upon departure from Japan. After Customs confirms that the purchased items are being taken out of Japan, an amount equivalent to the consumption tax will be refunded.

• Minimum purchase: JPY 5,000 (excluding tax) at the same store on the same day.
• You must depart Japan and complete Customs procedures within 90 days of purchase.

For details, please visit the Japan Tourism Agency website。

Available in all areas.

Visa, Mastercard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

Can be used at most stores.

International cards are acceptable.

[Seven Bank] Located in Food Court.
Click here to check which cards are acceptable.

[JP Bank] Located next to Information Center.

Located in Information Center.
*Only available for changing foreign currency to Japanese Yen.
*Foreign coins and some foreign currencies are not acceptable.

Next to Information Center.

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
All baggage must be collected during opening hours.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

Available from Disabled Parking.

Located in Information Center (Women only) and next to Edwin.

Available in each of restrooms and nursing rooms.

Coin-operated strollers can be rent in the following places.

• ･No.2 (P2) parking lot
• ･No.4 (P4) parking lot
• ･In front of Information Center
• ･On the street by Adidas / Adidas Golf
• ･On the passage by Miki House
• ･On the passage by Bagel & Bagel
• ･On the Passage by Under Armour

Appropriate age: 4 months to 48 months.

How to use: Insert a 100JPY coin to release the stroller when you use coin-locked stroller, it will be refunded when you return the stroller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking

Equipped at designated areas.
Please follow our parking attendants’ instruction to the designated parking space.

Wheelchairs

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are available next to the barrier-free parking area. 100JPY coin is required to use a deposit.

• *Please return the wheelchair to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Restrooms

Multipurpose toilet is equipped at each restroom.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

• *There are no doctor and nurse stationed.

Can be made at Mamanoreform with alteration charge.

Accepted at Mamanoreform.

• *Items can be delivered only to addresses within Japan.

You are allowed to bring your pets into Premium Outlets® and some stores.
Observing the below guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.

• Do not allow your pet to cause injury to other visitors (especially children).
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Pets are allowed into some stores, please check with the store in advance.
• Service dogs are allowed to enter all stores.
• When shopping inside the stores with your pet, please carry them in a pet cart or bag, and do not expose their face and body.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.