INFORMATION CENTER
Located opposite Food Gallery.
Information Center provides various information to Customers. Free wheelchair rental is available.
TAX-FREE STORES
At these Tax-free stores, you can enjoy Tax-free shopping under the following conditions. Please present your passport to the cashier when you pay.
Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.)： 5,000JPY～unlimited
② Consumable items (food, cosmetics, etc.) ：5,000JPY～500,000JPY
If one purchase including general items and consumable items ：5,000JPY～500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.
Adabat
Adidas
Adidas Golf
Agete
Anteprima
Armani
As Know As
Asics
Asics Walking
Balenciaga
Bally
Banana Republic
Barclay ＋
Barneys New York
Beams
Boss
Bottega Veneta
Brooks Brothers
Brunello Cucinelli
Bshop
Celine
Chez Toi
Chloe
Ciaopanic
Citizen
Coach
Cole Haan
Columbia Sportswear
Descente
Diana
Diesel
Dolce＆Gabbana
Dou Dou
Dr.Martens
Dunhill
Edifice
Edwin
Enoteca & Cases
Etro
Fukuske
Furla
Gap
Gelato Pique
Givenchy
Gucci
Hamilton
Helly Hansen
Herno
Hydrogen
Iena
Indivi
Issey Miyake
Jacob Cohen
Jimmy Choo
Joseph
Journal Standard
Jun
Kate Spade New York
Ketty
Lacoste
Lautreamont
Le Creuset
Lego
Levi's
Lladro
Loewe
Logos
Longines
Lowrys Farm
Mackintosh
Maison Margiela
Marc Jacobs
Margaret Howell
Marni
Michael Kors
Miki House
Moncler
Montblanc
Moussy
Msgm
Nano・Universe
Natural Beauty Basic
New Balance
New Balance Golf
Oakley
Paul Smith
Pearly Gates
Plaza
Polo Ralph Lauren Children
Prada Outlet（Prada/Miu Miu）
Puma
Queens Court
Ralph Lauren
Regal
Repetto
Rodeo Crowns
Rope
Saint Laurent
Salvatore Ferragamo
Samantha Thavasa
Samsonite
Seiko
Sergio Rossi
Shel'tter
Ships
Snidel
Spick and Span
Swarovski
Swatch
Takashimaya
Takeo Kikuchi
Tasaki
Taylor Made
The Cosmetics Company Store
The North Face
Theory
Tod's
Tommy Hilfiger
Tomorrowland
Triumph
Tumi
Ugg
Under Armour
United Arrows
Untitled
Urban Research
Valentino
Vendome Aoyama
Viaggio Blu
Vis
Wacoal
Woolrich
Y's
FREE WI-FI SPOT
Available in most areas.
CREDIT CARDS
Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.
ATM
International cards are unacceptable.
[Sumitomo Mitsui Bank] Located next to Food Gallery.
Hours 9:30 AM-9:00PM.
[Aeon Bank] Located next to Ciaopanic.
Hours 9:30 AM-9:00PM.
LOCKERS
Next to Food Gallery.
| Size | Height | Width | Depth | Number of lockers | Price |
|---|---|---|---|---|---|
| Large | 80.5cm | 42cm | 48.5cm | 16 | 500JPY |
| Medium | 54.5cm | 42cm | 42cm | 12 | 400JPY |
| Small | 32.5cm | 42cm | 42cm | 20 | 300JPY |
If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
When you leave it at Information Center, it must be locked in advance.
All baggage must be collected during opening hours.
RESTAURANT AND CAFE INGREDIENT PICTOGRAMS
We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.
TELEPHONE INTERPRETING
Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)
TAXI
Available from P3 Car Parking and P4 Car Parking.
NURSING ROOM
Located inside Information Center (Women only), next to Ciaopanic and next to Godiva.(For both Men and Women)
- *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.
DIAPER CHANGING
Available in each of restrooms and nursing rooms.
FIRST-AID STATION
First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.
STROLLER RENTAL
Coin-operated strollers are available in front of the connecting bridge of Aeon Mall Kobe-Kita, in front of No.1 (P1) & No.2 (P2) Multistorey parking lot, and near by Godiva store.
Appropriate age: 4 months to 48 months.
How to use : Insert a 100JPY coin to release the stroller when you use coin-locked stroller, it will be refunded when you return the stroller.
- *Please return the stroller to same place where you borrowed.
- *Please note that occasionally all the strollers may be in use.
BARRIER-FREE
Parking Facilities
Equipped at designated areas.
Our parking attendants will assist those who may need it.
Wheelchairs
Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.
- *Please return the wheelchair to same place where you borrowed.
- *Please note that occasionally all the wheelchairs may be in use.
Restrooms
Multipurpose toilet is equipped at each restroom.
Slopes
All streets have slopes for wheelchairs.
Restaurants and Cafes
All restaurants and cafes are wheelchair-accessible.
Guide Dogs and Service Dogs
Guide dogs and service dogs are welcome in all stores, restaurants and cafes.
CLOTHING ALTERATIONS
Can be made at Mom's Reform with alteration charge.
DELIVERY SERVICE
Accepted at Mom's Reform.
- *Items can be delivered only to addresses within Japan.
TO PET OWNERS
You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.
- Do not allow your pet to cause injury to other visitors (especially children).
- Fierce dogs are not allowed.
- Leave your pet with a responsible companion while you are shopping.
- The owner is responsible for collecting and disposing of pet waste.
- Do not tie up your pet at the entrance to stores.
- Keep your pet on a leash.
- Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
SMOKING
Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.
