SERVICES

Located opposite Food Gallery.
Information Center provides various information to Customers. Free wheelchair rental is available.

As of November 1, 2026, Japan's Tax-Free Shopping System has switched to a refund method. Pay the tax-inclusive price at the time of purchase and complete Customs procedures at the airport or seaport upon departure from Japan. After Customs confirms that the purchased items are being taken out of Japan, an amount equivalent to the consumption tax will be refunded.

• Minimum purchase: JPY 5,000 (excluding tax) at the same store on the same day.
• You must depart Japan and complete Customs procedures within 90 days of purchase.

For details, please visit the Japan Tourism Agency website。

Available in all areas.

Visa, Mastercard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

Can be used at most stores.

International cards are unacceptable.

[Sumitomo Mitsui Bank] Located next to Food Gallery.
Hours 9:30 AM-9:00PM.

[Seven Bank] Located next to Food Gallery.
Hours 9:30 AM-9:00PM.

Located next to Ciaopanic.
*Only available for changing foreign currency to Japanese Yen

Next to Food Gallery.

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
When you leave it at Information Center, it must be locked in advance.
All baggage must be collected during opening hours.

There are 2 kinds of portable charger.

「POWER NOW」（Paid content）

Click for detail.

「CHARGE SPOT」（Paid content）

Click for detail.

• *You are requiredto download 「POWER NOW」or「Charge Spot」 App to use the service.
• *Certain kinds of phones are ineligible.

【Location】

Located next to Food Gallery, in front of Sumitomo Mitsui ATM.

Some of the restaurants have prepared ingredient pictograms for people with allergies and religious dietary restrictions. For more details, please kindly check with each restaurant directly.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

Available from P3 Car Parking.

Located inside Information Center, next to Ciaopanic and next to Godiva.

• *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Coin-operated strollers are available in front of the connecting bridge of Aeon Mall Kobe-Kita, in front of No.1 (P1) & No.2 (P2) Multistorey parking lot, and near by Godiva store.
Appropriate age: 4 months to 48 months.
How to use : Insert a 100JPY coin to release the stroller when you use coin-locked stroller, it will be refunded when you return the stroller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchairs

Can be borrowed free of charge at Information Center.

Coin-operated wheelchairs are available at some areas. 100 JPY coin is required to use as a deposit.

• *Please return the wheelchair to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Restrooms

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mamanoreform with alteration charge.

Accepted at Mamanoreform.

• *Items can be delivered only to addresses within Japan.

You are allowed to bring your pets into Premium Outlets® and some stores.
Observing the below guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.

• Do not allow your pet to cause injury to other visitors (especially children).
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Pets are allowed into some stores, please check with the store in advance.
• Service dogs are allowed to enter all stores.
• When shopping inside the stores with your pet, please carry them in a pet cart or bag, and do not expose their face and body.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.