GOTEMBA PREMIUM OUTLETS® MITSUBISHI ESTATE SIMON CENTER

SERVICES | GOTEMBA PREMIUM OUTLETS® | PREMIUM OUTLETS®

INFORMATION CENTER

West zone: Next to Brooks Brothers

East zone: Near Banana Republic

Information Center provides various information to Customers. Stroller and Wheelchair rental are also available.

WELCOME CENTER: In front of the bus rotary in West Zone
Welcome Center provides, tourist information, 2 “iPadAir2” available (English, Chinese, Not to be rented), Free Wi-Fi service and automated foreign currency exchanger(exchange to JPY only)

TAX-FREE STORES

At these Tax-free stores, if you meet the below conditions, you can shop Tax-free.
Please show your passport to the cashier when you shop.

The total purchase amount for general items (clothes, shoes, bags, etc) and consumable items (food, cosmetics, etc) purchased in one day at the same store must be between 5,000 JPY and 500,000 JPY. (excluding tax)
Whether or not general items and consumable items can be combined for a tax refund depends on the store. Please ask to the store staff if the store offers it.
*Condition*
Special packing required.Cannot be used in Japan.Must be taken out of Japan within 30 days after purchase.

This list is in alphabetical order.

23Ku A.v.v Abahouse Adidas Agete Agnes B. Voyage Alexander McQueen Alexander Wang Anna Sui Aquascutum Armani Factory Store Art Berg As Know As Asics Balenciaga Bally Banana Republic Bandai Asobi: Barbour Barneys New York Beams Bonpoint Bose Bottega Veneta Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Cabane de Zucca Callaway Calvin Klein watches + jewelry Camper Cath Kidston Cecil Mcbee Celine Champion Chloe Ciaopanic Coach Cole Haan Columbia Sportswear Diana Diesel Diffusione Tessile Dolce&Gabbana Dsquared2 Dunhill Dyson Ef-de Elle Ellesse Enoteca & Cases Ermenegildo Zegna Etro Fendi Folli Follie Fragrance Outlet Francfranc Furla Furla Men's G-Shock Gap Gelato Pique Genten Ginza Maggy Givenchy Gucci Hakka Hugo Boss Ined Isetan Issey Miyake Jil Sander Jill Stuart Jimmy Choo Journal Standard Jun Kanematsu Kate Spade New York Kenzo L.L.Bean Lacoste Lanvin Collection Le Creuset Le Souk Lego Levi's Loewe Longines Loro Piana Lowrys Farm Mackintosh Maison Margiela Marc Jacobs Margaret Howell A.G.O. Marni Michael Kors Miki House MK Michel Klein MK Michel Klein Homme Moncler Montblanc Moussy Nano・Universe Nara Camicie Natural Beauty Basic New Balance Newyorker Nikon Oakley Olive des Olive Opaque Paul Smith Pearly Gates Pleats Please Pokemon Store Polo Ralph Lauren Prada Outlet(Prada/Miu Miu) Puma Reebok Regal Rope Royal Copenhagen Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Scotch Grain See By Chloe Seiko Sly Snidel Spick and Span Star Jewelry Swarovski Swatch Tag Heuer Tasaki Tatras Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Urban Research Valentino Vivienne Westwood Wacoal Wedgwood Yoshie Inaba Zero Halliburton

FREE Wi-Fi SPOT

West zone:  Beside Gap, near Welcome Center

East zone:  In front of Nike

CURRENCY EXCHANGE

Available automated foreign currency exchanger inside Welcome Center and near Banana Republic.
USD($), EUR(€), CNY(¥), HKD(HK$), TWD(NT$), THB(฿), KRW(₩), IDR(Rp), MYR(RM), SGD($), AUD($), GBP(£)

  • *Credit limit: 100,000 JPY per transaction (incl. fees), exchange to JPY only

CREDIT CARDS

Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

ATM

International cards are acceptable.

[Seven Bank]  Located beside Banana Republic in East Zone.
Click here to check which cards are acceptable.

[E-net]  Located near Tag Heuer in West Zone.

LOCKERS

Next to Gap.

Size Height Width Depth Number of lockers Price
Extra Large 113.5cm 35.5cm 64.5cm 5 700JPY
101.9cm 35.5cm 64.5cm 1 600JPY
80.1cm 39.6cm 61cm 28 600JPY
Large 84.3cm 35.5cm 64.5cm 19 500JPY
78.2cm 35.9cm 49cm 28 500JPY
Medium 55cm 35.5cm 64.5cm 5 400JPY
49.2cm 35.5cm 64.5cm 7 400JPY
Small 31.6cm 35.5cm 64.5cm 13 300JPY
29.7cm 35.9cm 43cm 30 300JPY

PRAYER ROOM

Located beside Banana Republic in East Zone that may be used for activities such as prayer.

RESTAURANT AND CAFE INGREDIENT PICTOGRAMS

We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.

TELEPHONE INTERPRETING

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai. Free)

SHUTTLE BUS

A free shuttle bus service operates from JR Gotenba Station and Gotenba Interchange on Tomei Expressway.

Click here for information.

TAXI

Available from the bus rotary in West Zone.

PUBLIC TELEPHONES

West Zone: In Information Center

NURSING ROOM

[West Zone]  Located in front of St.Cousair(For both Men and Women)
[East Zone]  Located next to Mezzo Piano(For both Men and Women), Inside Information Center (Women only)

  • *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

DIAPER CHANGING

Available in each of restrooms and nursing rooms.

FIRST-AID STATION

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

STROLLER RENTAL

Can be borrowed free of charge at Information Center, and strollers with coin-operated are available in some areas.

Appropriate age: up to 3 years old.
Deposit:
1,000JPY is required at Information Center, but it will be refunded when you return the stroller.
Insert a 100JPY coin to release the stroller when you use coin-locked storoller.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.

BARRIER-FREE

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

  • *Please return the wheelchair to same place where you borrowed.
  • *Please note that occasionally all the wheelchairs may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

CLOTHING ALTERATIONS

Can be made at Mom's Reform with alteration charge.

DELIVERY SERVICE

Accepted at Mom's Reform.

  • *Items can be delivered only to addresses within Japan.

TO PET OWNERS

You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

  • Do not allow your pet to cause injury to other visitors (especially children).
  • Fierce dogs are not allowed.
  • Leave your pet with a responsible companion while you are shopping.
  • The owner is responsible for collecting and disposing of pet waste.
  • Do not tie up your pet at the entrance to stores.
  • Keep your pet on a leash.
  • Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
  • Pets are not allowed into the stores, with the exception of Dog Dept.

SMOKING

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.

GOTEMBA
PREMIUM
OUTLETS®

1312, Fukasawa
Gotemba-Shi, Shizuoka, Japan

412-0023

HOURS

Mar.-Nov. 10:00AM-8:00PM
Dec.-Feb. 10:00AM-7:00PM
Closing Day: Once a year, on the third Thursday in February.
Click here for more information

210 OUTLET STORES

Gotemba Premium Outlets® is the flagship center, and one of the largest centers in Japan. It is situated on an extensive site within view of World Cultural Heritage site, Mt. Fuji.