West zone: Next to Brooks Brothers

Information Center provides various information to customers. Wheelchair rental are also available.

WELCOME CENTER: In front of the bus rotary in Hill Side area.
Welcome Center provides, tourist information, “iPadAir2” available (Not to be rented), Free Wi-Fi service.


At these Tax-free stores, you can enjoy Tax-free shopping under the following conditions. Please present your passport to the cashier when you pay.

Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.): 5,000JPY~unlimited
② Consumable items (food, cosmetics, etc.) :5,000JPY~500,000JPY
If one purchase including general items and consumable items :5,000JPY~500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.

23Ku Abahouse Adidas Agete Agnès b Aigle Alexander McQueen Alexanderwang Allsaints Arc'teryx Armani Asics Balenciaga Bally Banana Republic Barbour Barneys New York Beams Black & White Bonpoint Bottega Veneta Breitling Briefing Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Calvin Klein Camper Canterbury Casio Watch Celford Celine Chloe Christian Louboutin Ciaopanic Citizen Coach Cobra Puma Golf Cole Haan Columbia Sportswear Comme Ca Stage Converse Tokyo Cosmekitchen Village Denham Descente Descente Outlet Store Golf Diana Diesel Dolce&Gabbana Dsquared2 Dunhill Dyson Edifice Ef-de Emmi Enoteca & Cases Ermenegildo Zegna Escada Etro Fendi Fragrance Outlet Fray I.D Freak's Store Furla Gap Gelato Pique Genten Ginza Maggy Givenchy Gregory Gucci Hakka Hamilton Hawkins Helly Hansen Herno Hugo Boss Iena Ined Isaia Napoli Issey Miyake J&M Davidson J.M.Weston J.Press Jil Sander Jimmy Choo John Smedley Journal Standard Jun Kaneko Optical Kanematsu Kate Spade New York Kenzo Kiton L.L.Bean Lacoste Lanvin Collection Le Creuset Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Lululemon Mackintosh Maison Margiela Manolo Blahnik Marc Jacobs Margaret Howell Marni MaxMara McGregor Melrose Michael Kors Miki House Mila Owen Millet Missoni Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Newyorker N°21 Oakley Olive des Olive Onitsuka Tiger Pandora Paul Smith Pearly Gates Plaza Pokemon Store Polo Ralph Lauren Polo Ralph Lauren Children Prada Outlet(Prada/Miu Miu) Puma Regal Ron Herman Rope Royal Copenhagen Sabon Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Santoni Scotch Grain See By Chloe Seiko Sergio Rossi Shel’tter+ Ships Skechers Sly Snidel Spick and Span Star Jewelry Stone Island Strasburgo Swarovski Swatch Tag Heuer Takashimaya Takeo Kikuchi Tasaki Tatras Taylor Made Ted Baker The Cosmetics Company Store The North Face Theory Thom Browne Tissot Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Verite Versace Wacoal Woolrich Yanuk Yoshie Inaba Zwilling


Available in most areas. For more information, please check the map.


Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.


International cards are acceptable.

[E-net]  Located near Tag Heuer in West Zone.

[Seven Bank]  Located at Seven-Eleven in West Zone.

[Seven Bank]  Located near Swarovski in East Zone.


<West Zone> Next to Gap.

Size Height Width Depth Number of lockers Price
Extra Large 113.5cm 35.5cm 64.5cm 5 700JPY
80.1cm 39.6cm 61cm 28 600JPY
Large 84.3cm 35.5cm 64.5cm 8 500JPY
78.2cm 35.9cm 49cm 28 500JPY
Medium 55cm 35.5cm 64.5cm 5 400JPY
Small 29.7cm 35.9cm 43cm 30 300JPY

<East Zone> Near Swarovski.

Size Height Width Depth Number of lockers Price
Medium 53cm 35.5cm 43cm 6 400JPY

<Hill Side> Back of Seiko.

Size Height Width Depth Number of lockers Price
Extra Large 101.9cm 35.5cm 64.5cm 1 600JPY
Large 84.3cm 35.5cm 64.5cm 11 500JPY
Medium 49.2cm 35.5cm 64.5cm 7 400JPY
Small 31.6cm 35.5cm 64.5cm 11 300JPY


Located beside Welcome Center in Hill Side area that may be used for activities such as prayer.


We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.


Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)


<Shuttle Bus between West Zone and Hill Side >
A free Shuttle bus service operates between West Bus Terminal and Hill Side Bus Terminal.

Click here for information.

<Shuttle Bus from Gotemba station >
A free shuttle bus service operates from JR Gotemba Station and Gotemba Interchange on Tomei Expressway.

Click here for information.


Available from the Bus Terminal in West Zone and Hill Side.


[West Zone] In Information Center


[West Zone]  Located in front of next to Bottega Veneta
[East Zone]  Located next to Descente
[Hill Side]  Located next to Tully’s Coffee & Tea

  • *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.


Available in each of restrooms and nursing rooms.


First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.


Coin-operated strollers are available in the following areas.
[West Zone] On the 1st floor of No.2 (P2) parking lot and near John Smedley.
[East Zone] Near the elevator on the 1st floor of No.5 (P5) parking lot, near the elevator of P7 parking lot and near Swarovski.
[Hill Side] Near the elevator of P4 parking lot.
Appropriate age: 4 months to 48 months.
How to use: Insert a 100JPY coin to release the stroller when you use coin-operated stroller.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.


Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

  • *Please return the wheelchair to same place where you borrowed.
  • *Please note that occasionally all the wheelchairs may be in use.


Multipurpose toilet is equipped at each restroom.


All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.


Can be made at Mom's Reform with alteration charge.


Accepted at Mom's Reform.

  • *Items can be delivered only to addresses within Japan.


You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

  • Do not allow your pet to cause injury to other visitors (especially children).
  • Fierce dogs are not allowed.
  • Leave your pet with a responsible companion while you are shopping.
  • The owner is responsible for collecting and disposing of pet waste.
  • Do not tie up your pet at the entrance to stores.
  • Keep your pet on a leash.
  • Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
  • Pets are not allowed into the stores, with the exception of Dog Dept.


Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.


  • Operation hours
  • Mar.-Nov. 10:00AM-:6:00PM
  • Dec.-Feb. 10:00AM-5:00PM
  • * Weekends, holidays and busy season operates until the facirity closing time.
  • * Attractions may be closed due to weather conditions.(strong wind, heavy rain, thunder, etc.)
  • * Operation of attractions may be suspended due to legal inspections.
  • Attraction
  • Merry-go-round
  • Merry-go-round made in Italy
  • Attractions fee : 300 JPY per person
  • *All children under 5 must be accompanied by a parent or guardian.
  • Drop twist
  • Japan's first Italian tower-type ride that repeatedly descends, rises and turns
  • Attractions fee : 300 JPY per person
  • *Children under 105cm in height are not able to ride.
  • Kentucky
  • Coin rail ride imitating the steam locomotive of the good old days of the United States
  • Attractions fee: 200 JPY per person
  • *Small children must be accompanied by a parent or guardian.
  • Aqua Blasta
  • A coin game that strikes with a water gun in the image of a castle
  • Attractions fee: 200 JPY per person

How to ride
Merry-go-round / Drop twist
Purchase a ticket at the vending machine and hand it to the staff

Kentucky / Aqua Blasta
Insert the indicated amount into the coin slot and ride it


1312, Fukasawa
Gotemba-Shi, Shizuoka, Japan



Mar.-Nov. 10:00AM-8:00PM
Dec.-Feb. 10:00AM-7:00PM
Closing Day: Once a year, on the third Thursday in February.
Click here for more information


Gotemba Premium Outlets® is the flagship center, and one of the largest centers in Japan. It is situated on an extensive site within view of World Cultural Heritage site, Mt. Fuji.