West zone: Next to Brooks Brothers

East zone: Near Banana Republic

Information Center provides various information to customers. Wheelchair rental are also available.

WELCOME CENTER: In front of the bus rotary in West Zone
Welcome Center provides, tourist information, “iPadAir2” available (Not to be rented), Free Wi-Fi service and automated foreign currency exchanger(exchange to JPY only)

At these Tax-free stores, if you meet the below conditions, you can shop Tax-free. Please show your passport to the cashier when you shop.

Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.)： 5,000JPY～unlimited
② Consumable items (food, cosmetics, etc.) ：5,000JPY～500,000JPY
If one purchase including general items and consumable items ：5,000JPY～500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.

West zone:  Beside Gap, near Welcome Center

East zone:  In front of Nike, Beside Mezzo Piano

Available automated foreign currency exchanger inside Welcome Center and near Banana Republic.
USD($), EUR(€), CNY(¥), HKD(HK$), TWD(NT$), THB(฿), KRW(₩), IDR(Rp), MYR(RM), SGD($), AUD($), GBP(£)

• *Credit limit: 100,000 JPY per transaction (incl. fees), exchange to JPY only

Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

International cards are acceptable.

[Seven Bank]  Located beside Banana Republic in East Zone.
Click here to check which cards are acceptable.

[E-net]  Located near Tag Heuer in West Zone.

Next to Gap.

Located beside Banana Republic in East Zone that may be used for activities such as prayer.

We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

A free shuttle bus service operates from JR Gotemba Station and Gotenba Interchange on Tomei Expressway.

Click here for information.

Available from the bus rotary in West Zone.

West Zone: In Information Center

[West Zone]  Located in front of next to Bottega Veneta(For both Men and Women)
[East Zone]  Located next to Mezzo Piano(For both Men and Women), Inside Information Center (Women only)

• *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Can be borrowed free of charge at WEST Information Center, and strollers with coin-operated are available in some areas.

Appropriate age: up to 3 years old.
Deposit:
1,000JPY is required at WEST Information Center, but it will be refunded when you return the stroller.
Insert a 100JPY coin to release the stroller when you use coin-operated storoller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

• *Please return the wheelchair to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mom's Reform with alteration charge.

Accepted at Mom's Reform.

• *Items can be delivered only to addresses within Japan.

You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

• Do not allow your pet to cause injury to other visitors (especially children).
• Fierce dogs are not allowed.
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
• Pets are not allowed into the stores, with the exception of Dog Dept.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.