West zone: Next to Brooks Brothers

East zone: Near Banana Republic (Temporarily closed)

Information Center provides various information to customers. Wheelchair rental are also available.

WELCOME CENTER: In front of the bus rotary in Hill Side area. (Hill Side area opens from 6/1)
Welcome Center provides, tourist information, “iPadAir2” available (Not to be rented), Free Wi-Fi service and automated foreign currency exchanger(exchange to JPY only)


At these Tax-free stores, if you meet the below conditions, you can shop Tax-free. Please show your passport to the cashier when you shop.

Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.): 5,000JPY~unlimited
② Consumable items (food, cosmetics, etc.) :5,000JPY~500,000JPY
If one purchase including general items and consumable items :5,000JPY~500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.

23Ku A.v.v Abahouse Adidas Agete Agnès b Alexander McQueen Alexander Wang Aquascutum Armani Factory Store As Know As Asics Balenciaga Bally Banana Republic Barbour Barneys New York Beams Bonpoint Bottega Veneta Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Callaway Calvin Klein Camper Casio Watch Cecil Mcbee Celine Chloe Christian Louboutin Ciaopanic Coach Coach Men's Cole Haan Columbia Sportswear Diana Diesel Dolce&Gabbana Dsquared2 Dunhill Dyson Edifice Ef-de Ellesse Enoteca & Cases Ermenegildo Zegna Etro Fendi Fragrance Outlet Francfranc Furla Furla Men's Gap Gelato Pique Genten Ginza Maggy Givenchy Gucci Hakka Hamilton Hugo Boss Iena Ined Issey Miyake Jil Sander Jimmy Choo John Smedley Journal Standard Jun Kanematsu Kate Spade New York Kenzo L.L.Bean Lacoste Lanvin Collection Le Creuset Lego Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Mackintosh Maison Margiela Manolo Blahnik Marc Jacobs Margaret Howell A.G.O. Marni MaxMara Mezzo Piano Michael Kors Miki House Moncler Montblanc Moussy Nano・Universe Natural Beauty Basic New Balance Newyorker Oakley Olive des Olive Pandora Paul Smith Pearly Gates Plaza Pleats Please Pokemon Store Polo Ralph Lauren Prada Outlet(Prada/Miu Miu) Puma Ralph Lauren Home Reebok Regal Rope Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Scotch Grain See By Chloe Seiko Sly Snidel Spick and Span Star Jewelry Swarovski Swatch Tag Heuer Takeo Kikuchi Tasaki Tatras Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Vivienne Westwood Wacoal Zero Halliburton


Available in most areas. For more information, please check the map.


Available automated foreign currency exchanger inside Welcome Center and near Tag Heuer.
USD($), EUR(€), CNY(¥), HKD(HK$), TWD(NT$), THB(฿), KRW(₩), IDR(Rp), MYR(RM), SGD($), AUD($), GBP(£)

  • *Credit limit: 100,000 JPY per transaction (incl. fees), exchange to JPY only


Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.


International cards are acceptable.

[Seven Bank]  Located beside Swarovski in East Zone.
Click here to check which cards are acceptable.

[E-net]  Located near Tag Heuer in West Zone.


Next to Gap.

Size Height Width Depth Number of lockers Price
Extra Large 113.5cm 35.5cm 64.5cm 5 700JPY
101.9cm 35.5cm 64.5cm 1 600JPY
80.1cm 39.6cm 61cm 28 600JPY
Large 84.3cm 35.5cm 64.5cm 19 500JPY
78.2cm 35.9cm 49cm 28 500JPY
Medium 55cm 35.5cm 64.5cm 5 400JPY
49.2cm 35.5cm 64.5cm 7 400JPY
Small 31.6cm 35.5cm 64.5cm 13 300JPY
29.7cm 35.9cm 43cm 30 300JPY

PRAYER ROOM (Service from 6/1)

Located beside Welcome Center in Hill Side area that may be used for activities such as prayer.


We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.


Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)


<Shuttle Bus between West Zone and Hill Side > (Service from 6/1)
A free Shuttle bus service operates between West Bus Terminal and Hill Side Bus Terminal.

Click here for information.

<Shuttle Bus from Gotemba station >
A free shuttle bus service operates from JR Gotemba Station and Gotemba Interchange on Tomei Expressway.

Click here for information.


Available from the Bus Terminal in West Zone and Hill Side. (Hill Side area opens from 6/1)


[West Zone] In Information Center


[West Zone]  Located in front of next to Bottega Veneta(For both Men and Women)
[East Zone]  Inside information Center (Women only) (Temporarily closed)
[Hill Side]  Located next to Tully’s Coffee & Tea(For both Men and Women) (Hill Side area opens from 6/1)

  • *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.


Available in each of restrooms and nursing rooms.


First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

STROLLER RENTAL (Service is not available temporarily.)

Can be borrowed free of charge strollers with coin-operated are available in some areas.

Appropriate age: up to 3 years old.
How to use: Insert a 100JPY coin to release the stroller when you use coin-operated storoller.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.


Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental (Service is not available temporarily.)

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

  • *Please return the wheelchair to same place where you borrowed.
  • *Please note that occasionally all the wheelchairs may be in use.


Multipurpose toilet is equipped at each restroom.


All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.


Can be made at Mom's Reform with alteration charge.


Accepted at Mom's Reform.

  • *Items can be delivered only to addresses within Japan.


You are allowed to bring pets into Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

  • Do not allow your pet to cause injury to other visitors (especially children).
  • Fierce dogs are not allowed.
  • Leave your pet with a responsible companion while you are shopping.
  • The owner is responsible for collecting and disposing of pet waste.
  • Do not tie up your pet at the entrance to stores.
  • Keep your pet on a leash.
  • Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
  • Pets are not allowed into the stores, with the exception of Dog Dept.

SMOKING (Smoking areas are not available temporarily.)

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.

HILL SIDE PLAYGROUND (Service from 6/1)

  • Operation hours
  • Mar.-Nov. 10:00AM-:6:00PM
  • Dec.-Feb. 10:00AM-5:00PM
  • * Weekends, holidays and busy season operates until 8:00PM
  • * Attractions may be closed due to weather conditions.(strong wind, heavy rain, thunder, etc.)
  • * Operation of attractions may be suspended due to legal inspections.
  • Attraction
  • Merry-go-round
  • Merry-go-round made in Italy
  • Attractions fee : 300 JPY per person
  • *All children under 5 must be accompanied by a parent or guardian.
  • Drop twist
  • Japan's first Italian tower-type ride that repeatedly descends, rises and turns
  • Attractions fee : 300 JPY per person
  • *Children under 105cm in height are not able to ride.
  • Kentucky
  • Coin rail ride imitating the steam locomotive of the good old days of the United States
  • Attractions fee: 200 JPY per person
  • *Small children must be accompanied by a parent or guardian.
  • Aqua Blasta
  • A coin game that strikes with a water gun in the image of a castle
  • Attractions fee: 200 JPY per person

How to ride
Merry-go-round / Drop twist
Purchase a ticket at the vending machine and hand it to the staff

Kentucky / Aqua Blasta
Insert the indicated amount into the coin slot and ride it


1312, Fukasawa
Gotemba-Shi, Shizuoka, Japan



Mar.-Nov. 10:00AM-8:00PM
Dec.-Feb. 10:00AM-7:00PM
Closing Day: Once a year, on the third Thursday in February.
Click here for more information


Gotemba Premium Outlets® is the flagship center, and one of the largest centers in Japan. It is situated on an extensive site within view of World Cultural Heritage site, Mt. Fuji.