SERVICES

West zone: Next to Tory Burch

Information Center provides various information to customers. Wheelchair rental are also available.

WELCOME CENTER: In front of the bus rotary in Hill Side area.
Welcome Center provides, tourist information, Free Wi-Fi service.

At these Tax-free stores, you can enjoy Tax-free shopping under the following conditions. Please present your passport to the cashier when you pay.

Need to purchase in one day at the same store. (excluding tax)
① General items (clothes, shoes, bags, etc.): 5,000JPY~unlimited
② Consumable items (food, cosmetics, etc.): 5,000JPY~500,000JPY
If one purchase including general items and consumable items: 5,000JPY~500,000JPY
Special packing required. Cannot be used in Japan, must be taken out of Japan within 30 days after purchase.

Available in most areas.

Visa, Mastercard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

Can be used at most stores.

International cards are acceptable.

[E-net] Located near Tag Heuer in West Zone.
[Seven Bank] Located at Seven-Eleven in West Zone.
[Seven Bank] Located near Swarovski in East Zone.
[Seven Bank] Located at Seiko side aisle in Hill Side.
[E-net] Located at ITADAKI TERRACE 1F in Hill Side.

[West Zone] In the Information Center
[East Zone] In the Food Bazaar (In front of Gotemba Official Tourist Information)
[Hill Side] In the Welcome Center

<West Zone> Next to Gap.

■Lockers that accept cash or prepaid transportation cards.＊The price is for one time.

■Lockers that don't accept cash.＊It will be charged every 6hours.

<East Zone> Near Swarovski.

<Hill Side> Near Tully's Coffee & Tea.

■Lockers that accept cash or prepaid transportation cards.＊The price is for one time.

Located beside Welcome Center in Hill Side area that may be used for activities such as prayer.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

<Shuttle Bus between West Zone and Hill Side>
A free Shuttle bus service operates between West Bus Terminal and Hill Side Bus Terminal.

Click here for information.

<Shuttle Bus from Gotemba station>
A free shuttle bus service operates from JR Gotemba Station and Gotemba Interchange on Tomei Expressway.

Click here for information.

Available from the Bus Terminal in West Zone and Hill Side.

[West Zone] In Information Center

[West Zone]Located in front of next to Bottega Veneta
[East Zone] Located next to Descente
[Hill Side] Located next to Tully’s Coffee & Tea

• *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

Baby care room "mamaro"

[West Zone] Located in the aisle next to Tag Heuer
[East Zone] Located in the aisle behind Swarovski
[Hill Side] Located in the ITADAKI TERRACE

• *This is a completely private installation-type nursing room.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Coin-operated strollers are available in the following areas.
[West Zone] On the 1st floor of No.2 (P2) parking lot and near John Smedley.
[East Zone] Near the elevator on the 1st floor of No.5 (P5) parking lot, near the elevator of P7 parking lot and near Swarovski.
[Hill Side] Near the elevator of P4 parking lot.
Appropriate age: 4 months to 48 months.
How to use: Insert a 100JPY coin to release the stroller when you use coin-operated stroller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

• *Please return the wheelchair to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mamanoreform with alteration charge.

【Delivery within Japan】

Accepted at Mamanoreform, located near Gap in West Zone and near Swarovski in East Zone.

【International Delivery Service】

Deliver your purchased items directly to your home overseas.
Enjoy shopping while you travel without the weight of your luggage.
Some stores offer overseas delivery.
For details, please click here.

You are allowed to bring your pets into Premium Outlets® and some stores.
Observing the below guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.

• Do not allow your pet to cause injury to other visitors (especially children).
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Pets are allowed into some stores, please check with the store in advance.
• Service dogs are allowed to enter all stores.
• When shopping inside the stores with your pet, please carry them in a pet cart or bag, and do not expose their face and body.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.

• Operation hours
• Mar.-Nov. 10:00AM-6:00PM
• Dec.-Feb. 10:00AM-5:00PM
• *Weekends, holidays and busy season operates until the facirity closing time.
• *Attractions may be closed due to weather conditions.(strong wind, heavy rain, thunder, etc.)
• *Operation of attractions may be suspended due to legal inspections.

• Attraction
• Merry-go-round
• Merry-go-round made in Italy
• Attractions fee: 300 JPY per person
• *All children under 5 must be accompanied by a parent or guardian.

• Drop twist
• Japan's first Italian tower-type ride that repeatedly descends, rises and turns
• Attractions fee: 300 JPY per person
• *Children under 105cm in height are not able to ride.

• Kentucky
• Coin rail ride imitating the steam locomotive of the good old days of the United States
• Attractions fee: 200 JPY per person
• *Small children must be accompanied by a parent or guardian.

• Aqua Blasta
• A coin game that strikes with a water gun in the image of a castle
• Attractions fee: 200 JPY per person

How to ride
Merry-go-round / Drop twist
Purchase a ticket at the vending machine and hand it to the staff

Kentucky / Aqua Blasta
Insert the indicated amount into the coin slot and ride it