SERVICES

Located next to 23Ku in the Forest Field.
Information Center provides various information to Customers. Free wheelchair rental is available.

Lounge is available for all customers, located next to the Information Center.

As of November 1, 2026, Japan's Tax-Free Shopping System has switched to a refund method. Pay the tax-inclusive price at the time of purchase and complete Customs procedures at the airport or seaport upon departure from Japan. After Customs confirms that the purchased items are being taken out of Japan, an amount equivalent to the consumption tax will be refunded.

• Minimum purchase: JPY 5,000 (excluding tax) at the same store on the same day.
• You must depart Japan and complete Customs procedures within 90 days of purchase.

For details, please visit the Japan Tourism Agency website。

Available in all areas.

Visa, Mastercard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

Can be used at most stores.

International cards are acceptable.
[Seven Bank] Located next to Samantha Thavasa in the Forest Field.

<Next to Coach, under the Food Lodge>

<Next to Tommy Hilfiger in the Forest Field>

<In the Lounge of the Forest Field>

If your baggage is larger than a locker or all lockers are full, you can leave it at Information Center for 800JPY with some conditions.
All baggage must be collected during opening hours.

Located next to Information Center. Please inform the staff in the Information Center if needed.

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai, Indonesian, Vietnamese. Free)

Available next to Tuin Greenery in the Forest Field.

<Under the Food Lodge> Located next to Coach.
<Forest Field> Located next to Samantha Thavasa.

• *Hot water for formula and microwave are available in the room.

Available in each of restrooms and nursing rooms.

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

Coin-operated strollers are available near Information Center and next to Owndays.
Appropriate age: 4 months to 48 months.
How to use : Insert a 100JPY coin to release the stroller when you use coin-locked stroller, it will be refunded when you return the stroller.

• *Please return the stroller to same place where you borrowed.
• *Please note that occasionally all the strollers may be in use.

Parking Facilities

Equipped at designated areas. Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.

• *Please return the wheelchair to same place where you borrowed.
• *Please note that occasionally all the wheelchairs may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

• *Some passageways and slopes do not have roofs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

Can be made at Mamanoreform with alteration charge.

Accepted at Mamanoreform

• *Items can be delivered only to addresses within Japan.

You are allowed to bring your pets into Premium Outlets® and some stores.
Observing the below guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.

• Do not allow your pet to cause injury to other visitors (especially children).
• Leave your pet with a responsible companion while you are shopping.
• The owner is responsible for collecting and disposing of pet waste.
• Do not tie up your pet at the entrance to stores.
• Keep your pet on a leash.
• Pets are allowed into some stores, please check with the store in advance.
• Service dogs are allowed to enter all stores.
• When shopping inside the stores with your pet, please carry them in a pet cart or bag, and do not expose their face and body.

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.