顧客服務 - PREMIUM OUTLETS®

諮询中心

提供有關設施的介紹與各類服務。亦可免費租借輪椅。（可租借之數量有限）

免稅商店

外籍旅客在提供免稅服務的店鋪，單日單店購買金額（不含稅）符合以下條件時，可享受免稅服務，購買時需出示護照。

① 購買一般物品（衣服、鞋子、包等）：5,000日圓～無上限
② 買消耗品（食物、化妝品等）：5,000日圓～500,000日圎
如單次購物包含一般物品和消耗品時：5,000日圓～500,000日圓
需經特殊包裝，並於購買後30天內攜出日本境外，不可於日本境內使用

GOTEMBA

23Ku A.v.v Abahouse Adidas Agete Agnes B. Voyage Alexander McQueen Alexander Wang Anna Sui Aquascutum Armani Factory Store As Know As Asics Balenciaga Bally Banana Republic Bandai Asobi: Barbour Barneys New York Beams Bonpoint Bottega Veneta Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Cabane de Zucca Callaway Calvin Klein watches + jewelry Camper Casio Watch Cath Kidston Cecil Mcbee Celine Champion Chloe Ciaopanic Coach Cole Haan Columbia Sportswear Diana Diesel Dolce＆Gabbana Dsquared2 Dunhill Dyson Ef-de Ellesse Enoteca & Cases Ermenegildo Zegna Etro Fendi Folli Follie Fragrance Outlet Francfranc Furla Furla Men's Gap Gelato Pique Genten Ginza Maggy Givenchy Gucci Hakka Hugo Boss Ined Isetan Issey Miyake Jil Sander Jill Stuart Jimmy Choo John Smedley Journal Standard Jun Kanematsu Kate Spade New York Kenzo L.L.Bean Lacoste Lanvin Collection Le Creuset Le Souk Lego Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Mackintosh Maison Margiela Manolo Blahnik Marc Jacobs Margaret Howell A.G.O. Mark & Lona Marni MaxMara Michael Kors Miki House Moncler Montblanc Moussy Nano・Universe Nara Camicie Natural Beauty Basic New Balance Newyorker Oakley Olive des Olive Pandora Paul Smith Pearly Gates Plaza Pleats Please Pokemon Store Polo Ralph Lauren Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Home Reebok Regal Rope Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Sanrio Scotch Grain See By Chloe Seiko Sly Snidel Spick and Span Star Jewelry Swarovski Swatch Tag Heuer Takeo Kikuchi Tasaki Tatras Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vivienne Westwood Wacoal Zero Halliburton

RINKU

Ace Bags & Luggage Adidas Aigle Anna Sui Anteprima Armani Outlet As Know As Asics Bally Banana Republic Be Be Be Radiance Beams Birkenstock Bridgestone Golf Plaza Brooks Brothers Camper Canterbury Casio Watch Cecil Mcbee Chez Toi Ciaopanic Citizen Claire's Clarks Coach Coach Men's Cole Haan Columbia Sportswear Crocs Dazzlin Desigual Diana Diesel Dolce＆Gabbana Dou Dou Dunhill E Hyphen World Gallery Edwin Ellesse Emoda Ermenegildo Zegna Etro Folli Follie Francfranc Franklin＆Marshall Fukuske Furla G-Star Raw Gallardagalante Gap Gas Guess Gunze Hugo Boss Iittala Interplanet Jeanasis Jill by Jill Stuart Jimmy Choo Journal Standard Jun Karl Kani Kastane Kate Spade New York Katharine Hamnett Shoes Collection Ketty Lacoste Lanvin Collection Lautreamont Le Coq Sportif Le Creuset Lego LeSportsac Levi's Mammut Mayson Grey McGregor Men's Bigi Mercuryduo Michael Kors Miki House Misch Masch Mitsumine Montblanc Mountain Hardwear Moussy Munsingwear Murua Mystic Nano・Universe Natural Beauty Basic New Balance Newyorker Nice Claup Nicole Nudie Jeans co Olive des Olive Oliver Peoples Onitsuka Tiger Opaque Peach John Pearly Gates Polo Ralph Lauren Children Puma Quiksilver Ralph Lauren Rattle Trap Ray Cassin Red Valentino Regal Rienda Rockport Rodeo Crowns Rope Rope Picnic Royal Copenhagen Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Sanrio Scotch Grain Seiko Shel'tter Shimamura Music Skechers Sly Sorel Spick and Span St. Cousair Studio Clip Stussy Swarovski Tachikichi Tag Heuer Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tissot Tokyosoir Tommy Hilfiger Triumph Tsumori Chisato Ugg Under Armour Ungrid United Arrows Urban Research Verite Vicky Wacoal Wedgwood Zero Halliburton Zucca Zwilling J.A. Henckels

SANO

Abahouse Ace Adidas Aigle Anteprima Aquascutum As Know As Barneys New York Be Be Beams Bose Bottega Veneta Briefing Brooks Brothers Callaway Casio Watch Cecil Mcbee Ciaopanic Citizen Clarks Coach Columbia Sportswear D'urban Diesel Dunhill Enoteca Ermenegildo Zegna Etro Folli Follie Fukuske Furla Gucci Hugo Boss Iittala Indivi Ined Isetan Issey Miyake Jack Bunny Journal Standard Jun Kanematsu Kate Spade New York Keen Lacoste Le Souk Lego Lowrys Farm Marc Jacobs Margaret Howell Michael Kors Miki House Mitsumine Nano・Universe New Balance New Balance Golf Oakley Paul Smith Peach John Pearly Gates Plantation Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Reebok Regal Rope Royal Copenhagen Salvatore Ferragamo Company Store Scotch Grain Seiko Ships Spick and Span Swarovski Tasaki Taylor Made Tempur The Cosmetics Company Store Theory Theory Men Timberland Tommy Hilfiger Tory Burch Triumph Tumi Ugg Under Armour United Arrows Urban Research Victorinox Vivienne Westwood W Closet Wacoal Wedgwood Xlarge/X-girl Y's Yoshie Inaba Zucca

TOSU

A Bathing Ape Pirate Store A.v.v Ace Adidas Aquascutum As Know As Asics Bally Banana Republic Be Be Beams Billabong Birkenstock Bose Brooks Brothers Callaway Child Woman Ciaopanic Citizen Claire's Coach Coach Men's Cole Haan Columbia Sportswear D'urban Desigual Diesel Diffusione Tessile Dolce＆Gabbana Dou Dou Dr.Ci:Labo Edifice Edwin Ef-de Escada Etro Feiler Folli Follie Francfranc Fukuske Furla Gap Global Work Graniph Hawkins Hickey Freeman Hugo Boss Iena Indivi Ined Ingni J Press Journal Standard Jun Kate Spade New York Katharine Hamnett Shoes Collection La.f... Lacoste Lautreamont Le Creuset Lee Lego Levi's Lowrys Farm McGregor Michael Kors Miki House Mitsumine Moussy Munsingwear Natural Beauty Basic New Balance Newyorker Nice Claup Niko And... Oakley Olive des Olive Onitsuka Tiger Orobianco Pandora Pao･de･lo Polo Ralph Lauren Puma Ray Cassin Reebok Regal Rockport Rodeo Crowns Rope Picnic Rose Bud Samsonite Seiko Sergio Rossi Sly Spick and Span Staub Strawberry Fields Swarovski Tachikichi Tag Heuer Takeo Kikuchi Tasaki Taylor Made Tempur Theory Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Vans Vendome Aoyama Vis Wacoal Wedgwood Zero Halliburton Zwilling J.A. Henckels

TOKI

31 Sons de Mode Ace Anteprima Arc'teryx As Know As Asics Beams Birkenstock Bose Brooks Brothers Callaway Cath Kidston Child Woman Citizen Clarks Coach Columbia Sportswear Crocodile Diana Diesel Dog Dept Edwin Ef-de Enoteca & Cases Fossil Fukuske Furla G-Shock Graniph Heather Ined Ingni Interplanet Jack Bunny Jins Journal Standard Kate Spade New York Kipling Le Creuset Lowrys Farm Madras McGregor Men's Bigi Michael Kors Miki House Mitsumine Nano・Universe Pearly Gates Polo Ralph Lauren Puma Queens Court Rageblue Ray Cassin Reebok Regal Rose Bud Royal Copenhagen Samantha Thavasa Samsonite Scotch Grain Seiko Showa Nishikawa Skechers Spick and Span Staub Swatch Takeo Kikuchi Tasaki Timberland Tissot Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled by Nextdoor Urban Research Viaggio Blu Vicky Victorinox Wacoal Zwilling J.A. Henckels

KOBESANDA

Ace Adabat Adidas Agete Anteprima Armani Factory Store As Know As Asics Walking Balenciaga Bally Banana Republic Barclay Barneys New York Beams Bottega Veneta Brooks Brothers Brunello Cucinelli Callaway Celine Chez Toi Chloe Ciaopanic Citizen ck Calvin Klein Watches Coach Cole Haan Columbia Sportswear Descente Diana Diesel Dolce＆Gabbana Dou Dou Dr.Martens Dunhill Dyson Edifice Edwin Enoteca & Cases Ete Etro Folli Follie Fukuske Furla Furla Men's Gap Gelato Pique Givenchy Gucci Hamilton Herno Hugo Boss Hydrogen Iena Iittala Indivi Issey Miyake Jimmy Choo Joseph Journal Standard Jun Kappa Kate Spade New York Ketty Lacoste Lautreamont Le Creuset Lego Levi's Loewe Logos Longines Lowrys Farm Mackintosh Marc Jacobs Margaret Howell Marni Mayson Grey McGregor Melrose Men's Bigi Michael Kors Miki House Moncler Montblanc Moussy Nano・Universe Natural Beauty Basic New Balance Oakley Paul Smith Pearly Gates Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Queens Court Ralph Lauren Ralph Lauren Home Reebok Regal Repetto Rodeo Crowns Rope Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Seiko Sergio Rossi Ships Sly Snidel Spick and Span Staub Swarovski Tachikichi Takashimaya Takeo Kikuchi Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Tod's Tommy Hilfiger Tomorrowland Triumph Tsumori Chisato Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Viaggio Blu Vis Vivienne Westwood Wacoal Wedgwood Woolrich Y's Zwilling J.A. Henckels

SENDAIIZUMI

Ace Adidas Andemiu As Know As Beams Brooks Brothers Ciaopanic Coach Coach Men's Gotcha Karl Kani Le Creuset McGregor Michael Kors Mitsumine Nano・Universe New Balance Polo Ralph Lauren Ray Cassin Regal Rockport Royal Copenhagen Skechers Tommy Hilfiger Triumph Under Armour United Arrows W Closet Wacoal Zwilling J.A. Henckels

AMI

Ace Adidas Aigle Asics Back Number by Right-On Barclay Beams Brooks Brothers Cecil Mcbee Ciaopanic Citizen Coach Coach Men's Columbia Sportswear Crocodile Dc Dickies Dou Dou Ecruefil Fukuske Golden Bear Gotcha Gunze Hakka Hawkins Hush Puppies Ingni Isetan Journal Standard Jun Ketty La.f... Lautreamont Le Creuset Logos Madras Mayson Grey McGregor Men's Bigi Michael Kors Miki House Misch Masch Mitsumine Nano・Universe New Balance Newyorker Nice Claup Opaque Pao･de･lo Polo Ralph Lauren Quiksilver Ray Cassin Reebok Rockport Sally Scott Samantha Thavasa Samsonite Seiko Skechers Spick and Span Staub TGM Theory Timberland Tommy Hilfiger Triumph Tsumori Chisato Under Armour Urban Research Vans Viaggio Blu Vicky Vis Volcom W Closet Wacoal Zwilling J.A. Henckels ナイキオンリー・ショップ / ABC-Mart

SHISUI

Shisui Premium Outlets因店鋪而異，2種免稅方式。

①在店鋪內購買商品後，至免稅櫃台辦理退稅手續的店鋪。詳情點擊這裡。
②在店鋪結帳時辦理免稅手續的店鋪。

關於提供免稅服務的店舖，請確認以下。

212 Kitchen Store 23Ku 31 Sons de Mode Abahouse Ace Adabat Adidas Agnes B. Voyage Alcali Alfredobannister American Eagle Outfitters Anteprima Aquascutum As Know As Asics Asics Walking Azul By Moussy Bally Banana Republic Barbour Barnyardstorm Bayflow Beams Billabong Blue Cross Bridgestone Golf Plaza Brooks Brothers Callaway Calvin Klein Underwear Chez Toi Ciaopanic Citizen Clarks Coach Cobra Puma Golf Cole Haan Columbia Sportswear Cricket Crocs D'urban Daks Danner Descente Desigual Diana Diesel Dog Dept Dou Dou Dunhill E Hyphen World Gallery Earth Music&Ecology Ecco Edifice Edwin Flight 001 Folli Follie Francfranc Franklin＆Marshall Fukuske Furla G-Shock G-Star Raw Gallardagalante Gap Gelato Pique Geox Global Work Godiva Graniph Guess Hartmann Hawkins Helly Hansen Hipshop Human Woman Iena Iittala Indivi Ined Ingni Interplanet Isetan Jill Stuart Journal Standard Jun Karl Kani Kate Spade New York Keen Kid Blue Kuzefuku Shoten Lacoste Lautreamont Le Creuset Levi's Lily Brown Lowrys Farm Marmot Mayson Grey McGregor Melrose Men's Bigi Men's Melrose Mercibeaucoup, Merrell Mezzo Piano Michael Kors Miki House Mila Owen Mitsumine Mountain Hardwear Moussy MSPC Product Sort Munsingwear Nano・Universe Ne-net New Balance New Balance Golf New Era Newyorker Nice Claup Nicole Nudie Jeans co Oakley Olive des Olive Orobianco Pearly Gates Phenix Polo Ralph Lauren Pom Ponette Pool Side Puma Queens Court Reebok Regal Rope Royal Copenhagen Samantha Thavasa Samsonite Sanrio Seiko Seven-Eleven Shel'tter Ships Showa Nishikawa Skechers Sly Snidel Spick and Span St. Cousair Staub Studio Clip Tachikichi Takashimaya Takeo Kikuchi Taylor Made Tempur The Body Shop The North Face Theory Tommy Hilfiger Topkapi Account of Journey Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Verite Vicky Victorinox Wacoal Wedgwood Zucca Zwilling J.A. Henckels

電話口譯

購物時,可以電話口譯。請與各店舖的工作人員盡情詢問。
（英語，漢語，韓國語，葡萄牙語，西班牙語，泰語，印尼語，越南語，免費）

免費Wi-Fi

可於各Premium Outlets®的指定地區使用。
SHISUI：Wi-Fi需要密碼，請向服務中心出示護照

自助外幣兌換機

GOTEMBA：Welcome Center內的外幣兌換ATM（僅從外幣兌換成日圓）
RINKU、TOSU：資訊中心內的外幣兌換ATM（僅從外幣兌換成日圓）
SHISUI：在資訊中心前的京葉銀行

ATM/自動提款機

GOTEMBA, TOKI：Seven 銀行和E-net 銀行ATM
RINKU：Seven 銀行和Senshu Ikeda 銀行ATM
SANO：Seven 銀行和Japan Post 銀行ATM
TOSU：Seven 銀行和Saga Kyoei 銀行ATM
SENDAI-IZUMI：Seven 銀行ATM
AMI：Seven 銀行和Joyo 銀行ATM
SHISUI：Seven 銀行和Chiba 銀行ATM
KOBE-SANDA：不能使用國外的卡

信用卡

歡迎使用VISA、Master Card、American Express、Diners、JCB and Discover cards等信用卡;但也有個別店舖不接受信用卡付款，敬請留意。

投幣置物櫃

投幣置物櫃。請參閱各Premium Outlets^®的樓層圖。

貨物託運服務

各Premium Outlets^®均設有貨物託運服務；服務需收費，但貨物托運服務僅限於日本國內，敬請留意。

服飾修改

各Premium Outlets^®均設有成衣修改服務，請注意,此服務為收費服務。

育嬰室

各Premium Outlets^®均設有育嬰室。育嬰室並設置有哺乳用的熱水供應及微波爐以供使用。

嬰兒尿布臺

各洗手間及育嬰室均設有嬰兒護理設施。

接駁巴士

GOTEMBA ：東名高速公路 JR 御殿場站與御殿場立體交叉道之間營運免費往返巴士服務

計程車

各Premium Outlets^®均設有計程車乘車處。Sendai-Izumi Premium Outlets^®之顧客須到毗鄰的「仙台皇家花園酒店(Royal Park Hotel)」乘車。

停車場

Rinku Premium Outlets®停車場的收費標準為每小時400日元。

（在1個店舗1次購物滿2,000日元或以上時，可享免費泊車3小時。
在1個店舗1次購物滿50,000日元或以上時，全天免费停车。
*請在購物商店領取贈券。）
其它Premium Outlets®則免費。

餐廳與咖啡館的餐點食材圖表

我們準備了餐點食材圖表，提供給食物過敏者，以及有宗教飲食禁忌的人，讓顧客更容易選擇餐點。

無障礙環境

各Premium Outlets^®均設置有殘疾人用停車場、多功能洗手間、輪椅通道等。所有的餐廳、咖啡廳都可乘坐輪椅上落;領著導盲犬、看護犬的顧客也可進入店鋪之內。

帶寵物的顧客

寵物可以進入各Premium Outlets^®、但除了部分店鋪外、一般禁止寵物進店內(一部店鋪除外)。購物時、請將寵物交與同行友人託管。在Premium Outlets^®內、請系上狗帶、請勿將寵物繫於店鋪入口處。

關於吸煙

在Premium Outlets^®內吸煙時，請到設有煙灰缸的吸煙處。步行中請勿吸煙。

救護室

各Premium Outlets均設有救護室。遇有身體不適或受傷時，請與就近的服務員或資訊中心聯絡，工作人員將提供協助。

公用電話

Gotemba和Rinku的公用電話可以打國際電話。