顧客服務 - PREMIUM OUTLETS®

諮询中心

提供有關設施的介紹與各類服務。亦可免費租借輪椅。（可租借之數量有限）

免稅商店

外籍旅客在提供免稅服務的店鋪，單日單店購買金額（不含稅）符合以下條件時，可享受免稅服務，購買時需出示護照。

① 購買一般物品（衣服、鞋子、包等）：5,000日圓～無上限
② 買消耗品（食物、化妝品等）：5,000日圓～500,000日圎
如單次購物包含一般物品和消耗品時：5,000日圓～500,000日圓
需經特殊包裝，並於購買後30天內攜出日本境外，不可於日本境內使用

GOTEMBA

23Ku 3.1 Phillip Lim A.v.v Abahouse Ace Bags & Luggage Adam et Rope Adidas Agete Agnès b Aigle Alexander McQueen Alexander Wang Allsaints Arc'teryx Armani Factory Store As Know As Asics Balenciaga Bally Banana Republic Barbour Barneys New York Beams Black & White Bonpoint Bottega Veneta Breitling Briefing Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Callaway Calvin Klein Camper Canterbury Casio Watch Celford Celine Chloe Christian Louboutin Ciaopanic Citizen Coach Cole Haan Columbia Sportswear Comme Ca Stage Converse Tokyo Denham Descente Descente Outlet Store Golf Diana Diesel Dolce＆Gabbana Dsquared2 Dunhill Dyson Edifice Ef-de Emmi Enoteca & Cases Ermenegildo Zegna Escada Etro Fendi Fragrance Outlet Fray I.D Freak's Store Furla Gap Gelato Pique Genten Gianni Chiarini Ginza Maggy Givenchy Gregory Gucci Hakka Hamilton Hawkins Helly Hansen Herno Hugo Boss Iena Ined Isaia Issey Miyake J&M Davidson J.M.Weston J.press Jil Sander Jimmy Choo John Smedley Journal Standard Jun Kaneko Optical Kanematsu Kate Spade New York Kenzo Kiton L.L.Bean Lacoste Lanvin Collection Le Creuset Lego Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Lululemon Mackintosh Maison Margiela Mammut Manolo Blahnik Marc Jacobs Margaret Howell Marni MaxMara McGregor Melrose Mezzo Piano Michael Kors Miki House Mila Owen Millet Missoni Moncler Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Newyorker N°21 Oakley Olive des Olive Onitsuka Tiger Pandora Paul Smith Pearly Gates Plaza Pokemon Store Polo Ralph Lauren Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Home Reebok Regal Ron Herman Rope Royal Copenhagen Sabon Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Santoni Scotch Grain See By Chloe Seiko Sergio Rossi Shel’tter+ Ships Skechers Sly Snidel Spick and Span St. Cousair Star Jewelry Strasburgo Swarovski Swatch Tag Heuer Takashimaya Takeo Kikuchi Tasaki Tatras Taylor Made Ted Baker The Cosmetics Company Store The North Face Theory Thom Browne Timberland Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Verite Vivienne Westwood Wacoal Woolrich Yanuk Yoshie Inaba Zero Halliburton Zwilling

RINKU

Ace Bags & Luggage Adidas Agnès b Aigle Alexanderwang Alfredobannister Anteprima Arc'teryx Armani Outlet As Know As Asics Bally Banana Republic Be Be Beams Birkenstock Black & White Bridgestone Golf Plaza Brooks Brothers Burberry Calvin Klein Camper Canterbury Casio Watch Chez Toi Ciaopanic Citizen Clarks Coach Coach Men Modern Active Coach Men's Cole Haan Columbia Sportswear Crocs Dazzlin Descente Desigual Diana Diesel Diffusione Tessile Dolce＆Gabbana Dou Dou Dunhill Edwin Ellesse Emoda Ermenegildo Zegna Escada Etro Fendi Francfranc Fukuske Furla G-Star Raw Gallardagalante Gap Guess Gunze Hawkins Hugo Boss Humor Iittala Ined Interplanet Jeanasis Jimmy Choo Journal Standard Jun Karl Kani Kastane Kate Spade New York Katharine Hamnett Shoes Collection Kenzo Ketty Kipling La Misola Lacoste Lanvin Collection Lautreamont Le Coq Sportif Le Creuset Lego LeSportsac Levi's Longchamp Mammut Mark & Lona Mayson Grey Men's Bigi Mercuryduo Michael Kors Miki House Misch Masch Mitsumine Mountain Hardwear Moussy Munsingwear Murua Mystic Nano・Universe Natural Beauty Basic New Balance New Balance Golf New Era Newyorker Nice Claup Nicole Nudie Jeans co Olive des Olive Onitsuka Tiger Opaque Peach John Pearly Gates Pet Paradise Prada Outlet（Prada/Miu Miu） Puma Quiksilver Ralph Lauren Home Ray Cassin Regal Rienda Rockport Rodeo Crowns Rope Rope Picnic Royal Copenhagen Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Scotch Grain Seiko Sergio Rossi Shel'tter Shimamura Music Skechers Sly Sorel Spick and Span St. Cousair Studio Clip Stussy Swarovski Tachikichi Tag Heuer Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tissot Tokyosoir Tommy Hilfiger Triumph Tumi Ugg Under Armour Ungrid United Arrows Urban Research Vans Verite Versace Vicky Wacoal Wedgwood Zero Halliburton Zwilling J.A. Henckels

SANO

Abahouse Ace Adidas Anteprima Aquascutum As Know As Balenciaga Bally Be Be Beams Bottega Veneta Briefing Brooks Brothers Burberry Callaway Casio Watch Ciaopanic Citizen Clarks Coach Columbia Sportswear D'urban Denham Diana Diesel Dunhill Enoteca Ermenegildo Zegna Etro Fukuske Furla Gucci Hugo Boss Iittala Indivi Ined Issey Miyake Jack Bunny Journal Standard Jun Kanematsu Kate Spade New York Keen Lacoste Le Souk Lego Lowrys Farm Marc Jacobs Margaret Howell Michael Kors Miki House Mitsumine Nano・Universe New Balance New Balance Golf Oakley Paul Smith Peach John Pearly Gates Plantation Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Reebok Regal Rope Royal Copenhagen Salvatore Ferragamo Scotch Grain Seiko Ships Spick and Span Swarovski Tasaki Taylor Made Tempur The Cosmetics Company Store Theory Theory Men Timberland Tommy Hilfiger Tory Burch Triumph Tumi Ugg Under Armour United Arrows Urban Research Victorinox Vivienne Westwood W Closet Wacoal Wedgwood Xlarge/X-girl Y's Zucca

TOSU

A Bathing Ape Pirate Store A.v.v Ace Adidas Aquascutum As Know As Asics Bally Banana Republic Be Be Beams Billabong Birkenstock Brooks Brothers Callaway Child Woman Ciaopanic Citizen Coach Coach Men's Cole Haan Columbia Sportswear D'urban Desigual Diesel Diffusione Tessile Dou Dou Dr.Ci:Labo Edifice et Iena Edwin Ef-de Etro Feiler Francfranc Fukuske Furla Gap Global Work Graniph Hawkins Helly Hansen Hugo Boss Indivi Ined Ingni J Press Journal Standard Jun Kate Spade New York Katharine Hamnett Shoes Collection La.f... Lacoste Lautreamont Le Creuset Lee Lego Levi's Lowrys Farm McGregor Michael Kors Miki House Mila Schon Mitsumine Moussy Munsingwear Natural Beauty Basic New Balance Newyorker Nice Claup Niko And... Oakley Olive des Olive Onitsuka Tiger Orobianco Pandora Pao･de･lo Polo Ralph Lauren Puma Ralph Lauren Home Ray Cassin Reebok Regal Rockport Rodeo Crowns Rope Picnic Rose Bud Samsonite Seiko Sly Staub Swarovski Tag Heuer Takeo Kikuchi Tasaki Taylor Made Tempur The Cosmetics Company Store The North Face Theory Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Vis Wacoal Wedgwood Zero Halliburton Zwilling J.A. Henckels

TOKI

Ace Anteprima Arc'teryx As Know As Asics Beams Birkenstock Brooks Brothers Callaway Child Woman Citizen Coach Columbia Sportswear Crocodile Diana Diesel Edwin Ef-de Enoteca & Cases Fossil Fukuske Furla G-Shock Graniph Hawkins Heather Ined Ingni Interplanet Jack Bunny Jins Journal Standard Kate Spade New York Kipling Le Creuset Lowrys Farm Madras McGregor Men's Bigi Michael Kors Miki House Mitsumine Nano・Universe Pearly Gates Polo Ralph Lauren Puma Queens Court Rageblue Ray Cassin Regal Rose Bud Samantha Thavasa Samsonite Scotch Grain Seiko Showa Nishikawa Skechers Spick and Span Staub Takeo Kikuchi Tasaki Timberland Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Urban Research Viaggio Blu Vicky Victorinox Wacoal Zwilling J.A. Henckels

KOBESANDA

Ace Adabat Adidas Agete Anteprima Armani Factory Store As Know As Asics Asics Walking Balenciaga Bally Banana Republic Barclay ＋ Barneys New York Beams Bottega Veneta Brooks Brothers Brunello Cucinelli Burberry Callaway Celine Chez Toi Chloe Ciaopanic Citizen Coach Coach Men's Cole Haan Columbia Sportswear Descente Diana Diesel Dolce＆Gabbana Dou Dou Dr.Martens Dunhill Dyson Edifice Edwin Enoteca & Cases Ete Etro Fukuske Furla Gap Gelato Pique Givenchy Gucci Hamilton Herno Hugo Boss Hydrogen Iena Iittala Indivi Issey Miyake Jacob Cohen Jimmy Choo Joseph Journal Standard Jun Kate Spade New York Ketty Lacoste Lautreamont Le Creuset Lego Levi's Lladro Loewe Logos Longines Lowrys Farm Mackintosh Maison Margiela Marc Jacobs Margaret Howell Marni McGregor Melrose Men's Bigi Michael Kors Miki House Moncler Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Oakley Paul Smith Pearly Gates Plaza Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Puma Queens Court Ralph Lauren Ralph Lauren Home Reebok Regal Repetto Rodeo Crowns Rope Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Seiko Sergio Rossi Ships Snidel Spick and Span Staub Swarovski Swatch Tachikichi Takashimaya Takeo Kikuchi Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Tod's Tommy Hilfiger Tomorrowland Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Viaggio Blu Vis Vivienne Westwood Wacoal Wedgwood Woolrich Y's Zwilling J.A. Henckels

SENDAIIZUMI

Ace Adidas Andemiu As Know As Asics Beams Brooks Brothers Ciaopanic Coach Coach Men's Fukuske Gotcha Gunze Karl Kani Lacoste Le Creuset McGregor Michael Kors Mitsumine Nano・Universe New Balance New Balance Golf Polo Ralph Lauren Ray Cassin Regal Rockport Royal Copenhagen Skechers Tommy Hilfiger Triumph Under Armour United Arrows W Closet Wacoal Zwilling J.A. Henckels

AMI

Ace Adidas Aigle Asics Back Number by Right-On Barclay Beams Brooks Brothers Ciaopanic Citizen Coach Coach Men's Coach Men's Pop-Up Columbia Sportswear Crocodile Dc Diesel Dou Dou Ecruefil Fukuske Golden Bear Gotcha Gunze Hakka Hawkins Ingni J.press Journal Standard Jun Ketty La.f... Lautreamont Le Creuset Logos Madras Mayson Grey Men's Bigi Michael Kors Misch Masch Mitsumine Nano・Universe New Balance Newyorker Nice Claup Opaque Pao･de･lo Polo Ralph Lauren Quiksilver Ray Cassin Reebok Rockport Sally Scott Samantha Thavasa Samsonite Seiko Skechers Spick and Span Staub Taylor Made TGM Theory Timberland Titicaca Tommy Hilfiger Triumph Under Armour Urban Research Vans Viaggio Blu Vicky Vis Volcom W Closet Wacoal Zwilling J.A. Henckels ナイキオンリー・ショップ / ABC-Mart

SHISUI

Shisui Premium Outlets因店鋪而異，2種免稅方式。

①在店鋪內購買商品後，至免稅櫃台辦理退稅手續的店鋪。詳情點擊這裡。
②在店鋪結帳時辦理免稅手續的店鋪。

關於提供免稅服務的店舖，請確認以下。

212 Kitchen Store 23Ku 31 Sons de Mode Abahouse Ace Adabat Adidas Adidas Golf Agnes B. Voyage Alcali Alfredobannister American Holic Anteprima Aquascutum As Know As Asics Asics Walking Azul By Moussy Bally Banana Republic Barbour Barnyardstorm Bayflow Beams Billabong Blue Cross Bridgestone Golf Plaza Brooks Brothers Callaway Calvin Klein Underwear Casio Watch Chez Toi Ciaopanic Citizen Clarks Coach Coach Men's Pop-Up Cobra Puma Golf Colony 2139 Columbia Sportswear Craft Standard Boutique Cricket Crocs D'urban Daks Danner Descente Desigual Diana Diesel Dog Dept Dou Dou Dunhill Earth Music&Ecology Ecco Edifice Edwin Francfranc Fukuske Furla G-Star Raw Gallardagalante Gap Gelato Pique Geox Global Work Graniph Guess Hartmann Hawkins Helly Hansen Hugo Boss Iena Iittala Indivi Ined Ingni Interplanet Journal Standard Jun Karl Kani Kate Spade New York Keen Kid Blue KuzefukuShoten Lacoste Lanvin Collection Lautreamont Le Creuset Leilian Levi's Lily Brown Lowrys Farm Maison de FLEUR Marmot Mayson Grey McGregor Melrose Men's Bigi Men's Melrose Mercibeaucoup, Merrell Mezzo Piano Michael Kors Miki House Mila Owen Mitsumine Moussy MSPC Product Sort Munsingwear Nano・Universe Ne-net New Balance New Balance Golf New Era Newyorker Nice Claup Nicole Nudie Jeans co Oakley Olive des Olive Orobianco Pearly Gates Polo Ralph Lauren Pom Ponette Pool Side Puma Queens Court Ralph Lauren Home Ray Cassin Reebok Regal Rope Royal Copenhagen Samantha Thavasa Samsonite Sanrio Seiko Seven-Eleven Shel'tter Ships Showa Nishikawa Skechers Sly Snidel Spick and Span St. Cousair Staub Studio Clip Tachikichi Takashimaya Takeo Kikuchi Taylor Made Tempur The North Face Theory Thermos Tommy Hilfiger Topkapi Account of Journey Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Verite Vicky Victorinox Wacoal Wedgwood X-girl Zero Halliburton Zucca Zwilling J.A. Henckels

電話口譯

購物時,可以電話口譯。請與各店舖的工作人員盡情詢問。
（英語，漢語，韓國語，葡萄牙語，西班牙語，泰語，印尼語，越南語，免費）

免費Wi-Fi

可於各Premium Outlets®的指定地區使用。
SHISUI：Wi-Fi需要密碼，請向服務中心出示護照

ATM/自動提款機

GOTEMBA, TOKI：Seven 銀行和E-net 銀行ATM
RINKU：Seven 銀行和Senshu Ikeda 銀行ATM
SANO：Seven 銀行和Japan Post 銀行ATM
TOSU：Seven 銀行和Saga Kyoei 銀行ATM
SENDAI-IZUMI：Seven 銀行ATM
AMI：Seven 銀行ATM
SHISUI：Seven 銀行和Chiba 銀行ATM
KOBE-SANDA：不能使用國外的卡

信用卡

歡迎使用VISA、Master Card、American Express、Diners、JCB and Discover cards等信用卡;但也有個別店舖不接受信用卡付款，敬請留意。

投幣置物櫃

投幣置物櫃。請參閱各Premium Outlets^®的樓層圖。

貨物託運服務

各Premium Outlets^®均設有貨物託運服務；服務需收費，但貨物托運服務僅限於日本國內，敬請留意。

服飾修改

各Premium Outlets^®均設有成衣修改服務，請注意,此服務為收費服務。

育嬰室

各Premium Outlets^®均設有育嬰室。育嬰室並設置有哺乳用的熱水供應及微波爐以供使用。

嬰兒尿布臺

各洗手間及育嬰室均設有嬰兒護理設施。

接駁巴士

GOTEMBA ：東名高速公路 JR 御殿場站與御殿場立體交叉道之間營運免費往返巴士服務

計程車

各Premium Outlets^®均設有計程車乘車處。Sendai-Izumi Premium Outlets^®之顧客須到毗鄰的「仙台皇家花園酒店(Royal Park Hotel)」乘車。

停車場

Rinku Premium Outlets®停車場的收費標準為每小時400日元。

（在1個店舗1次購物滿2,000日元或以上時，可享免費泊車3小時。
在1個店舗1次購物滿50,000日元或以上時，全天免费停车。
*請在購物商店領取贈券。）
其它Premium Outlets®則免費。

餐廳與咖啡館的餐點食材圖表

我們準備了餐點食材圖表，提供給食物過敏者，以及有宗教飲食禁忌的人，讓顧客更容易選擇餐點。

無障礙環境

各Premium Outlets^®均設置有殘疾人用停車場、多功能洗手間、輪椅通道等。所有的餐廳、咖啡廳都可乘坐輪椅上落;領著導盲犬、看護犬的顧客也可進入店鋪之內。

帶寵物的顧客

寵物可以進入各Premium Outlets^®、但除了部分店鋪外、一般禁止寵物進店內(一部店鋪除外)。購物時、請將寵物交與同行友人託管。在Premium Outlets^®內、請系上狗帶、請勿將寵物繫於店鋪入口處。

關於吸煙

在Premium Outlets^®內吸煙時，請到設有煙灰缸的吸煙處。步行中請勿吸煙。

救護室

各Premium Outlets均設有救護室。遇有身體不適或受傷時，請與就近的服務員或資訊中心聯絡，工作人員將提供協助。

公用電話

Gotemba和Rinku的公用電話可以打國際電話。