顧客服務 - PREMIUM OUTLETS®

諮詢中心

提供有關設施的介紹與各類服務。亦可免費租借輪椅。（可租借之數量有限）

免稅商店

外籍旅客在提供免稅服務的店鋪，單日單店購買金額（不含稅）符合以下條件時，可享受免稅服務，購買時需出示護照。

① 購買一般物品（衣服、鞋子、包等）：5,000日圓～無上限
② 買消耗品（食物、化妝品等）：5,000日圓～500,000日圓
如單次購物包含一般物品和消耗品時：5,000日圓～500,000日圓
需經特殊包裝，並於購買後30天內攜出日本境外，不可於日本境內使用

GOTEMBA

23Ku Abahouse Adidas Agete Agnès b Aigle Alexander McQueen Alexanderwang Allsaints Arc'teryx Armani As Know As Asics Balenciaga Bally Banana Republic Barbour Barneys New York Beams Black & White Bonpoint Bottega Veneta Breitling Briefing Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Calvin Klein Camper Canterbury Casio Watch Celford Celine Chloe Christian Louboutin Ciaopanic Citizen Coach Cobra Puma Golf Cole Haan Columbia Sportswear Comme Ca Stage Converse Tokyo Cosmekitchen Village Denham Descente Descente Outlet Store Golf Diana Diesel Dolce＆Gabbana Dsquared2 Dunhill Dyson Edifice Ef-de Emmi Enoteca & Cases Ermenegildo Zegna Escada Etro Fendi Fragrance Outlet Fray I.D Freak's Store Furla Gap Gelato Pique Genten Ginza Maggy Givenchy Gregory Gucci Hamilton Hawkins Helly Hansen Herno Hugo Boss Iena Ined Isaia Napoli Issey Miyake J&M Davidson J.M.Weston J.Press Jil Sander Jimmy Choo John Smedley Journal Standard Jun Kaneko Optical Kanematsu Kate Spade New York Kenzo Kiton L.L.Bean Lacoste Lanvin Collection Le Creuset Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Lululemon Mackintosh Maison Margiela Manolo Blahnik Marc Jacobs Margaret Howell Marni MaxMara McGregor Melrose Michael Kors Miki House Mila Owen Millet Missoni Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Newyorker N°21 Oakley Olive des Olive Onitsuka Tiger Pandora Paul Smith Pearly Gates Plaza Pokemon Store Polo Ralph Lauren Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Puma Regal Ron Herman Rope Royal Copenhagen Sabon Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Santoni Scotch Grain See By Chloe Seiko Sergio Rossi Shel’tter+ Ships Skechers Sly Snidel Spick and Span Star Jewelry Stone Island Strasburgo Swarovski Swatch Tag Heuer Takashimaya Takeo Kikuchi Tasaki Tatras Taylor Made Ted Baker The Cosmetics Company Store The North Face Theory Thom Browne Tissot Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Verite Versace Wacoal Woolrich Yanuk Yoshie Inaba Zwilling

RINKU

23Ku Ace Bags & Luggage Adidas Adidas Golf Agnès b Aigle Alexanderwang Alfredobannister Anteprima Aquascutum Arc'teryx Armani As Know As Asics Bally Banana Republic Be Be Beams Birkenstock Black & White Bridgestone Golf Plaza Brooks Brothers Burberry Calvin Klein Camper Canterbury Casio Watch Chez Toi Ciaopanic Citizen Clarks Coach Coach Men Modern Active Coach Men's Cole Haan Columbia Sportswear Dazzlin Descente Desigual Diana Diesel Diffusione Tessile Dou Dou Dunhill Edwin Ellesse Emoda Ermenegildo Zegna Etro Fukuske Furla G-Star Raw Gallardagalante Gap Guess Gunze Hawkins Hugo Boss Iittala Ined Interplanet Jeanasis Jimmy Choo Journal Standard Jun Karl Kani Kastane Kate Spade New York Katharine Hamnett Shoes Collection Kenzo Ketty Lacoste Lanvin Collection Lautreamont Le Coq Sportif Le Creuset Lego LeSportsac Levi's Longchamp Mammut Men's Bigi Mercuryduo Michael Kors Miki House Milkfed. Mountain Hardwear Moussy Munsingwear Murua Mystic Nano・Universe New Balance New Balance Golf New Era Newyorker Nice Claup Oakley Olive des Olive Onitsuka Tiger Opaque Peach John Pearly Gates Pet Paradise Polo Ralph Lauren Puma Quiksilver Ray Cassin Regal Rienda Rodeo Crowns Rope Rope Picnic Royal Copenhagen Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Scotch Grain Seiko Sergio Rossi Shel'tter Shimamura Music Skechers Sly Sorel Spick and Span St. Cousair Studio Clip Stussy Swarovski Tag Heuer Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tissot Tokyosoir Tommy Hilfiger Triumph Tumi Ugg Under Armour Ungrid United Arrows Urban Research Vans Verite Versace Wacoal Wedgwood Zero Halliburton Zwilling J.A. Henckels

SANO

Abahouse Ace Adidas Adidas Golf Anteprima Aquascutum As Know As Asics Asics Walking Bally Be Be Beams Bottega Veneta Briefing Brooks Brothers Callaway Casio Watch Ciaopanic Coach Cobra Puma Golf Columbia Sportswear D'urban Denham Diana Diesel Dunhill Enoteca Ermenegildo Zegna Etro Fukuske Furla Gucci Hugo Boss Indivi Issey Miyake Jack Bunny Jimmy Choo Journal Standard Kanematsu Kate Spade New York Keen Lacoste Lego Lowrys Farm Marc Jacobs Margaret Howell Michael Kors Miki House Nano・Universe New Balance New Balance Golf Oakley Paul Smith Peach John Pearly Gates Plantation Puma Ralph Lauren Regal Salvatore Ferragamo Scotch Grain Seiko Ships Spick and Span Swarovski Takashimaya Tasaki Taylor Made Tempur The Cosmetics Company Store Theory Theory Men Timberland Tommy Hilfiger Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Victorinox W Closet Wacoal Xlarge/X-girl Y's Zucca Zwilling

TOSU

A Bathing Ape Pirate Store A.v.v Adidas Adidas Golf Agete Aquascutum As Know As Asics Bally Banana Republic Be Be Beams Billabong Birkenstock Blue Label / Black Label Crestbridge Brooks Brothers Bshop Callaway Ciaopanic Coach Coach Men's Cole Haan Columbia Sportswear D'urban Desigual Diesel Diffusione Tessile Dou Dou Dr.Ci:Labo Edifice et Iena Edwin Ete Etro Fukuske Furla Gap Global Work Graniph Hawkins Helly Hansen Hugo Boss Indivi Ingni J.Press Journal Standard Jun Kate Spade New York La.f... Lautreamont Le Creuset Lee Levi's Lowrys Farm Michael Kors Miki House Moussy Munsingwear Natural Beauty Basic New Balance Newyorker Nice Claup Niko And... Olive des Olive Onitsuka Tiger Pao･de･lo Pearly Gates Polo Ralph Lauren Puma Ralph Lauren Home Ray Cassin Regal Rodeo Crowns Rope Picnic Samsonite Seiko Sly Swarovski Tag Heuer Takeo Kikuchi Tasaki Taylor Made Tempur The Cosmetics Company Store The North Face Theory Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Vis Wacoal

TOKI

23Ku Ace Anteprima Arc'teryx As Know As Asics Bally Beams Birkenstock Boss Brooks Brothers Callaway Coach Columbia Sportswear Crocodile Diesel Edwin Enoteca & Cases Fossil Fukuske Furla G-Shock Graniph Hawkins Heather Ingni Interplanet Jack Bunny Jins Journal Standard Jun Kate Spade New York Kipling Lowrys Farm Madras Michael Kors Miki House Nano・Universe Pearly Gates Polo Ralph Lauren Puma Rageblue Ray Cassin Regal Rope Rose Bud Samantha Thavasa Samsonite Scotch Grain Seiko Showa Nishikawa Skechers Spick and Span Staub Takeo Kikuchi Tasaki Timberland Tommy Hilfiger Triumph Tumi Under Armour United Arrows Urban Research Victorinox Vis Wacoal Zwilling J.A. Henckels

KOBESANDA

Adabat Adidas Adidas Golf Agete Anteprima Armani As Know As Asics Asics Walking Balenciaga Bally Banana Republic Barclay ＋ Barneys New York Beams Boss Bottega Veneta Brooks Brothers Brunello Cucinelli Bshop Celine Chez Toi Chloe Ciaopanic Citizen Coach Cole Haan Columbia Sportswear Descente Diana Diesel Dolce＆Gabbana Dou Dou Dr.Martens Dunhill Edifice Edwin Enoteca & Cases Etro Fukuske Furla Gap Gelato Pique Givenchy Gucci Hamilton Helly Hansen Herno Hydrogen Iena Indivi Issey Miyake Jacob Cohen Jimmy Choo Joseph Journal Standard Jun Kate Spade New York Ketty Lacoste Lautreamont Le Creuset Lego Levi's Loewe Logos Longines Lowrys Farm Mackintosh Maison Margiela Marc Jacobs Margaret Howell Marni Michael Kors Miki House Moncler Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Oakley Paul Smith Pearly Gates Plaza Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Puma Queens Court Ralph Lauren Regal Repetto Rodeo Crowns Rope Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Seiko Sergio Rossi Shel'tter Ships Snidel Spick and Span Swarovski Swatch Takashimaya Takeo Kikuchi Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Tod's Tommy Hilfiger Tomorrowland Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Viaggio Blu Vis Wacoal Woolrich Y's

SENDAIIZUMI

Adidas Asics Beams Brooks Brothers Ciaopanic Coach Coach Men's Fukuske Lacoste Michael Kors Nano・Universe New Balance New Balance Golf Polo Ralph Lauren Ray Cassin Regal Seiko Triumph Volcom Wacoal

AMI

Adidas Aigle Asics Beams Blue Label / Black Label Crestbridge Brooks Brothers Ciaopanic Coach Coach Men's Coach Men's Pop-Up Columbia Sportswear Crocodile D'urban Dc Dou Dou Fukuske Gelato Pique Hawkins Honma Golf Ingni J.Press Ketty La.f... Lautreamont Lego Lily Brown Logos Mayson Grey Men's Bigi Michael Kors Nano・Universe New Balance Newyorker Nice Claup Opaque Owndays Polo Ralph Lauren Quiksilver Ray Cassin Samantha Thavasa Samsonite Seiko Skechers Snidel Staub Taylor Made Titicaca Triumph Under Armour Urban Research Vans Verite Viaggio Blu Vicky Volcom Wacoal Zwilling J.A. Henckels ナイキオンリー・ショップ / ABC-Mart

SHISUI

23Ku Abahouse Adabat Agnes B. Voyage Alcali Alfredobannister Anteprima Aquascutum As Know As Asics Asics Walking Azul by Moussy Bally Banana Republic Barnyardstorm Bayflow Beams Billabong Brooks Brothers Callaway Casio Watch Chez Toi Ciaopanic Citizen Coach Coach Men's Pop-Up Cobra Puma Golf Colony 2139 Columbia Sportswear Crocodile D'urban Daks Descente Diana Diesel Dou Dou Edifice Edwin Fukuske Furla G-Star Raw Gallardagalante Gap Gelato Pique Global Work Guess Hartmann Helly Hansen Hugo Boss Iena Iittala Indivi Ingni Journal Standard Jun Karl Kani Kate Spade New York Keen Lacoste Lautreamont Lego Levi's Lily Brown Lowrys Farm Marmot Mayson Grey Melrose Men's Bigi Men's Melrose Michael Kors Miki House Mila Owen Mitsumine Moussy Munsingwear Nano・Universe New Balance New Balance Golf Newyorker Nudie Jeans co Oakley Olive des Olive Owndays Paul Stuart Pearly Gates Plantation Polo Ralph Lauren Puma Queens Court Ray Cassin Regal Rope Royal Copenhagen Samantha Thavasa Samsonite Seiko Seven-Eleven Shel'tter Ships Skechers Sly Snidel Spick and Span Staub Studio Clip Takashimaya Takeo Kikuchi Taylor Made Tempur The North Face Tommy Hilfiger Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Verite Victorinox Wacoal Wedgwood X-girl Zucca Zwilling J.A. Henckels

電話口譯

購物時,可以電話口譯。請與各店舖的工作人員盡情詢問。
（英語，漢語，韓國語，葡萄牙語，西班牙語，泰語，印尼語，越南語，免費）

免費Wi-Fi

可於各Premium Outlets®的指定地區使用。

ATM/自動提款機

GOTEMBA, TOKI：Seven 銀行和E-net 銀行ATM
RINKU：Seven 銀行和Senshu Ikeda 銀行ATM
SANO：Seven 銀行和Japan Post 銀行ATM
TOSU：Seven 銀行和Saga Kyoei 銀行ATM
SENDAI-IZUMI：Seven 銀行ATM
AMI：Seven 銀行ATM
SHISUI：Seven 銀行和Chiba 銀行ATM
KOBE-SANDA：不能使用國外的卡

信用卡

歡迎使用VISA、Master Card、American Express、Diners、JCB and Discover cards等信用卡;但也有個別店舖不接受信用卡付款，敬請留意。

投幣置物櫃

投幣置物櫃。請參閱各Premium Outlets^®的樓層圖。

貨物託運服務

各Premium Outlets^®均設有貨物託運服務；服務需收費，但貨物托運服務僅限於日本國內，敬請留意。

服飾修改

各Premium Outlets^®均設有成衣修改服務，請注意,此服務為收費服務。

育嬰室

各Premium Outlets^®均設有育嬰室。育嬰室並設置有哺乳用的熱水供應及微波爐以供使用。

嬰兒尿布臺

各洗手間及育嬰室均設有嬰兒護理設施。

接駁巴士

GOTEMBA ：東名高速公路 JR 御殿場站與御殿場立體交叉道之間營運免費往返巴士服務

計程車

各Premium Outlets^®均設有計程車乘車處。Sendai-Izumi Premium Outlets^®之顧客須到毗鄰的「仙台皇家花園酒店(Royal Park Hotel)」乘車。

停車場

Rinku Premium Outlets®停車場的收費標準為每小時400日元。

（在1個店舗1次購物滿2,000日元或以上時，可享免費停車3小時。
在1個店舗1次購物滿50,000日元或以上時，全天免費停車。
*請在購物商店領取停車券。）
其它Premium Outlets®則免費。

餐廳與咖啡館的餐點食材圖表

我們準備了餐點食材圖表，提供給食物過敏者，以及有宗教飲食禁忌的人，讓顧客更容易選擇餐點。

無障礙環境

各Premium Outlets^®均設置有無障礙專用停車位、多功能洗手間、輪椅通道等。所有的餐廳、咖啡廳都可乘坐輪椅進出;領著導盲犬、看護犬的顧客也可進入店鋪之內。

帶寵物的顧客

寵物可以進入各Premium Outlets^®、但除了部分店鋪外、一般禁止寵物進店內(部分店鋪除外)。購物時、請將寵物交與同行友人託管。在Premium Outlets^®內、請繫上牽繩、請勿將寵物繫於店鋪入口處。

關於吸煙

在Premium Outlets^®內吸煙時，請到設有煙灰缸的吸煙處。步行中請勿吸煙。

救護室

各Premium Outlets均設有救護室。遇有身體不適或受傷時，請與就近的服務員或諮詢中心聯絡，工作人員將提供協助。

公用電話

Gotemba和Rinku的公用電話可以打國際電話。