顾客服务 - PREMIUM OUTLETS®

咨询中心

提供设施信息咨询和各种服务。可免费借用轮椅。（可供出借的台数有限）

免税商店

外籍旅客在提供免税服务的店铺，单日单店购买金额（不含税）符合以下条件时，可享受免税服务，购买时需出示护照。

① 购买一般物品（衣服、鞋子、包等）：5,000日元～无上限
② 买消耗品（食物、化妆品等）：5,000日元～500,000日元
如单次购物包含一般物品和消耗品时：5,000日元～500,000日元
需经特殊包装，并于购买后30天内携出日本境外，不可于日本境内使用

GOTEMBA

23Ku 3.1 Phillip Lim A.v.v Abahouse Ace Bags & Luggage Adam et Rope Adidas Agete Agnès b Aigle Alexander McQueen Alexander Wang Allsaints Aquascutum Arc'teryx Armani Factory Store As Know As Asics Balenciaga Bally Banana Republic Barbour Barneys New York Beams Black & White Bonpoint Bottega Veneta Breitling Briefing Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Callaway Camper Canterbury Casio Watch Cecil Mcbee Celford Celine Cherry Chloe Christian Louboutin Ciaopanic Citizen Coach Cole Haan Columbia Sportswear Comme Ca Stage Converse Tokyo Denham Descente Descente Outlet Store Golf Diana Diesel Dolce＆Gabbana Dsquared2 Dunhill Dyson Edifice Ef-de Emmi Enoteca & Cases Ermenegildo Zegna Escada Etro Fendi Fragrance Outlet Francfranc Fray I.D Freak's Store Furla Gap Gelato Pique Genten Gianni Chiarini Ginza Maggy Givenchy Gregory Gucci Hakka Hamilton Hawkins Helly Hansen Herno Hugo Boss Iena Ined Isaia Issey Miyake J&M Davidson J.M.Weston J.press Jil Sander Jimmy Choo John Smedley Journal Standard Jun Kaneko Optical Kanematsu Kate Spade New York Kenzo Kiton L.L.Bean Lacoste Lanvin Collection Le Creuset Lego Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Lululemon Mackintosh Maison Margiela Mammut Manolo Blahnik Marc Jacobs Margaret Howell A.G.O. Marni MaxMara McGregor Melrose Mezzo Piano Michael Kors Miki House Mila Owen Millet Missoni Moncler Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Newyorker N°21 Oakley Olive des Olive Onitsuka Tiger Pandora Paul Smith Pearly Gates Plaza Pokemon Store Polo Ralph Lauren Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Home Reebok Regal Ron Herman Rope Royal Copenhagen Sabon Saint Laurent Salvatore Ferragamo Samantha Thavasa Samsonite Sanrio Santoni Scotch Grain See By Chloe Seiko Sergio Rossi Shel’tter+ Ships Skechers Sly Snidel Spick and Span St. Cousair Star Jewelry Strasburgo Swarovski Swatch Tag Heuer Takashimaya Takeo Kikuchi Tasaki Tatras Taylor Made Ted Baker The Cosmetics Company Store The North Face Theory Thom Browne Timberland Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Verite Vivienne Westwood Wacoal Woolrich Yanuk Yoshie Inaba Zero Halliburton Zwilling

RINKU

Ace Bags & Luggage Adidas Aigle Alexanderwang Anteprima Arc'teryx Armani Outlet As Know As Asics Bally Banana Republic Be Be Be Radiance Beams Birkenstock Black & White Bridgestone Golf Plaza Brooks Brothers Burberry Calvin Klein Camper Canterbury Casio Watch Cecil Mcbee Chez Toi Ciaopanic Citizen Clarks Coach Coach Men Modern Active Coach Men's Cole Haan Columbia Sportswear Crocs Dazzlin Descente Desigual Diana Diesel Diffusione Tessile Dolce＆Gabbana Dou Dou Dunhill Edwin Ellesse Emoda Ermenegildo Zegna Escada Etro Fendi Folli Follie Francfranc Fukuske Furla G-Star Raw Gallardagalante Gap Guess Gunze Hawkins Hugo Boss Humor Iittala Ined Interplanet Jeanasis Jimmy Choo Journal Standard Jun Karl Kani Kastane Kate Spade New York Katharine Hamnett Shoes Collection Kenzo Ketty Kipling La Misola Lacoste Lanvin Collection Lautreamont Le Coq Sportif Le Creuset Lego LeSportsac Levi's Longchamp Maison Margiela Mammut Mark & Lona Mayson Grey McGregor Men's Bigi Mercuryduo Michael Kors Miki House Misch Masch Mitsumine Mountain Hardwear Moussy Munsingwear Murua Mystic Nano・Universe Natural Beauty Basic New Balance New Balance Golf New Era Newyorker Nice Claup Nicole Nudie Jeans co Olive des Olive Oliver Peoples Onitsuka Tiger Opaque Peach John Pearly Gates Pet Paradise Prada Outlet（Prada/Miu Miu） Puma Quiksilver Ralph Lauren Home Ray Cassin Regal Rienda Rockport Rodeo Crowns Rope Rope Picnic Royal Copenhagen Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Sanrio Scotch Grain Seiko Sergio Rossi Shel'tter Shimamura Music Skechers Sly Sorel Spick and Span St. Cousair Studio Clip Stussy Swarovski Tachikichi Tag Heuer Tasaki Taylor Made Tempur The Cosmetics Company Store The North Face Theory Timberland Tissot Tokyosoir Tommy Hilfiger Triumph Tumi Ugg Under Armour Ungrid United Arrows Urban Research Vans Verite Vicky Wacoal Wedgwood Zero Halliburton Zwilling J.A. Henckels

SANO

Abahouse Ace Adidas Aigle Anteprima Aquascutum As Know As Balenciaga Bally Be Be Beams Bottega Veneta Briefing Brooks Brothers Burberry Callaway Casio Watch Cecil Mcbee Ciaopanic Citizen Clarks Coach Columbia Sportswear D'urban Diana Diesel Dunhill Enoteca Ermenegildo Zegna Etro Folli Follie Fukuske Furla Gucci Hugo Boss Iittala Indivi Ined Issey Miyake Jack Bunny Journal Standard Jun Kanematsu Kate Spade New York Keen Lacoste Le Souk Lego Lowrys Farm Marc Jacobs Margaret Howell Michael Kors Miki House Mitsumine Nano・Universe New Balance New Balance Golf Oakley Paul Smith Peach John Pearly Gates Plantation Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Reebok Regal Rope Royal Copenhagen Salvatore Ferragamo Company Store Scotch Grain Seiko Ships Spick and Span Swarovski Tasaki Taylor Made Tempur The Cosmetics Company Store Theory Theory Men Timberland Tommy Hilfiger Tory Burch Triumph Tumi Ugg Under Armour United Arrows Urban Research Victorinox Vivienne Westwood W Closet Wacoal Wedgwood Xlarge/X-girl Y's Zucca

TOSU

A Bathing Ape Pirate Store A.v.v Ace Adidas Aquascutum As Know As Asics Bally Banana Republic Be Be Beams Billabong Birkenstock Brooks Brothers Callaway Child Woman Ciaopanic Citizen Claire's Coach Coach Men's Cole Haan Columbia Sportswear D'urban Desigual Diesel Diffusione Tessile Dou Dou Dr.Ci:Labo Edifice et Iena Edwin Ef-de Etro Feiler Folli Follie Francfranc Fukuske Furla Gap Global Work Graniph Hawkins Helly Hansen Hugo Boss Indivi Ined Ingni J Press Journal Standard Jun Kate Spade New York Katharine Hamnett Shoes Collection La.f... Lacoste Lautreamont Le Creuset Lee Lego Levi's Lowrys Farm McGregor Michael Kors Miki House Mila Schon Mitsumine Moussy Munsingwear Natural Beauty Basic New Balance Newyorker Nice Claup Niko And... Oakley Olive des Olive Onitsuka Tiger Orobianco Pandora Pao･de･lo Polo Ralph Lauren Puma Ralph Lauren Home Ray Cassin Reebok Regal Rockport Rodeo Crowns Rope Picnic Rose Bud Samsonite Seiko Sergio Rossi Sly Staub Swarovski Tag Heuer Takeo Kikuchi Tasaki Taylor Made Tempur The Cosmetics Company Store The North Face Theory Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Vis Wacoal Wedgwood Zero Halliburton Zwilling J.A. Henckels

TOKI

Ace Anteprima Arc'teryx As Know As Asics Beams Birkenstock Brooks Brothers Callaway Child Woman Citizen Clarks Coach Columbia Sportswear Crocodile Diana Diesel Edwin Ef-de Enoteca & Cases Fossil Fukuske Furla G-Shock Graniph Heather Ined Ingni Interplanet Jack Bunny Jins Journal Standard Kate Spade New York Kipling Le Creuset Lowrys Farm Madras McGregor Men's Bigi Michael Kors Miki House Mitsumine Nano・Universe Pearly Gates Polo Ralph Lauren Puma Queens Court Rageblue Ray Cassin Reebok Regal Rose Bud Samantha Thavasa Samsonite Scotch Grain Seiko Showa Nishikawa Skechers Spick and Span Staub Takeo Kikuchi Tasaki Timberland Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Urban Research Viaggio Blu Vicky Victorinox Wacoal Zwilling J.A. Henckels

KOBESANDA

Ace Adabat Adidas Agete Anteprima Armani Factory Store As Know As Asics Asics Walking Balenciaga Bally Banana Republic Barclay ＋ Barneys New York Beams Bottega Veneta Brooks Brothers Brunello Cucinelli Burberry Callaway Cecil Mcbee Celine Chez Toi Chloe Ciaopanic Citizen Coach Coach Men's Cole Haan Columbia Sportswear Descente Diana Diesel Dolce＆Gabbana Dou Dou Dr.Martens Dunhill Dyson Edifice Edwin Enoteca & Cases Ete Etro Folli Follie Fukuske Furla Gap Gelato Pique Givenchy Gucci Hamilton Herno Hugo Boss Humor Hydrogen Iena Iittala Indivi Issey Miyake Jacob Cohen Jimmy Choo Joseph Journal Standard Jun Kate Spade New York Ketty Lacoste Lautreamont Le Creuset Lego Levi's Lladro Loewe Logos Longines Lowrys Farm Mackintosh Maison Margiela Marc Jacobs Margaret Howell Marni Mayson Grey McGregor Melrose Men's Bigi Michael Kors Miki House Moncler Montblanc Moussy Msgm Nano・Universe Natural Beauty Basic New Balance New Balance Golf Oakley Paul Smith Pearly Gates Plaza Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Puma Queens Court Ralph Lauren Ralph Lauren Home Reebok Regal Repetto Rodeo Crowns Rope Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Seiko Sergio Rossi Ships Snidel Spick and Span Staub Swarovski Swatch Tachikichi Takashimaya Takeo Kikuchi Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Tod's Tommy Hilfiger Tomorrowland Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Valentino Vendome Aoyama Viaggio Blu Vis Vivienne Westwood Wacoal Wedgwood Woolrich Y's Zwilling J.A. Henckels

SENDAIIZUMI

Ace Adidas Andemiu As Know As Asics Beams Brooks Brothers Ciaopanic Coach Coach Men's Fukuske Gotcha Gunze Karl Kani Lacoste Le Creuset McGregor Michael Kors Mitsumine Nano・Universe New Balance New Balance Golf Polo Ralph Lauren Ray Cassin Regal Rockport Royal Copenhagen Skechers Tommy Hilfiger Triumph Under Armour United Arrows W Closet Wacoal Zwilling J.A. Henckels

AMI

Ace Adidas Aigle Asics Back Number by Right-On Barclay Beams Brooks Brothers Cecil Mcbee Ciaopanic Citizen Coach Coach Men's Columbia Sportswear Crocodile Dc Diesel Dou Dou Ecruefil Fukuske Golden Bear Gotcha Gunze Hakka Hawkins Ingni Journal Standard Jun Ketty La.f... Lautreamont Le Creuset Logos Madras Mayson Grey Men's Bigi Michael Kors Misch Masch Mitsumine Nano・Universe New Balance Newyorker Nice Claup Opaque Pao･de･lo Polo Ralph Lauren Quiksilver Ray Cassin Reebok Rockport Sally Scott Samantha Thavasa Samsonite Seiko Skechers Spick and Span Staub Taylor Made TGM Theory Timberland Titicaca Tommy Hilfiger Triumph Under Armour Urban Research Vans Viaggio Blu Vicky Vis Volcom W Closet Wacoal Zwilling J.A. Henckels ナイキオンリー・ショップ / ABC-Mart

SHISUI

Shisui Premium Outlets因店铺而异，2种免税方式。

①在店铺购买之后，到免税柜台办理退税手续的店铺。详情点击这里。
②在店铺结账时办理免税手续的店铺。

关于提供免税服务的店铺，请确认以下。

212 Kitchen Store 23Ku 31 Sons de Mode Abahouse Ace Adabat Adidas Adidas Golf Agnes B. Voyage Alcali Alfredobannister American Holic Anteprima Aquascutum As Know As Asics Asics Walking Azul By Moussy Bally Banana Republic Barbour Barnyardstorm Bayflow Beams Billabong Blue Cross Bridgestone Golf Plaza Brooks Brothers Callaway Calvin Klein Underwear Casio Watch Chez Toi Ciaopanic Citizen Clarks Coach Coach Men's Pop-Up Cobra Puma Golf Colony 2139 Columbia Sportswear Craft Standard Boutique Cricket Crocs D'urban Daks Danner Descente Desigual Diana Diesel Dog Dept Dou Dou Dunhill Earth Music&Ecology Ecco Edifice Edwin Francfranc Furla G-Star Raw Gallardagalante Gap Gelato Pique Geox Global Work Godiva Graniph Guess Hartmann Hawkins Helly Hansen Hugo Boss Iena Iittala Indivi Ined Ingni Interplanet Journal Standard Jun Karl Kani Kate Spade New York Keen Kid Blue Kuzefuku Shoten Lacoste Lanvin Collection Lautreamont Le Creuset Leilian Levi's Lily Brown Lowrys Farm Maison de FLEUR Marmot Mayson Grey McGregor Melrose Men's Bigi Men's Melrose Mercibeaucoup, Merrell Mezzo Piano Michael Kors Miki House Mila Owen Mitsumine Moussy MSPC Product Sort Munsingwear Nano・Universe Ne-net New Balance New Balance Golf New Era Newyorker Nice Claup Nicole Nudie Jeans co Oakley Olive des Olive Orobianco Pearly Gates Phenix Polo Ralph Lauren Pom Ponette Pool Side Puma Queens Court Ralph Lauren Home Reebok Regal Rope Royal Copenhagen Samantha Thavasa Samsonite Sanrio Seiko Seven-Eleven Shel'tter Ships Showa Nishikawa Skechers Sly Snidel Spick and Span St. Cousair Staub Studio Clip Tachikichi Takashimaya Takeo Kikuchi Taylor Made Tempur The North Face Theory Thermos Tommy Hilfiger Topkapi Account of Journey Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Verite Vicky Victorinox Wacoal Wedgwood X-girl Zero Halliburton Zucca Zwilling J.A. Henckels

电话口译

购物时,可以用电话口译。请随意跟各店铺的工作人员询问。
（英语，汉语，韩国语，葡萄牙语，西班牙语，泰语，印尼语，越南语，免费）

免费Wi-Fi

可于各Premium Outlets®的指定地区使用。
SHISUI：Wi-Fi需要密码，请向服务中心出示护照

自助外币兑换机

GOTEMBA：Welcome Center内的外币兑换ATM （仅从外币兑换成日元）
TOSU：信息中心内的外币兑换ATM （仅从外币兑换成日元）
SHISUI：在信息中心前的京叶银行

ATM/自动提款机

GOTEMBA, TOKI：Seven 银行和E-net 银行ATM
RINKU：Seven 银行和Senshu Ikeda 银行ATM
SANO：Seven 银行和Japan Post 银行ATM
TOSU：Seven 银行和Saga Kyoei 银行ATM
SENDAI-IZUMI：Seven 银行ATM
AMI：Seven 银行ATM
SHISUI：Seven 银行和Chiba 银行ATM
KOBE-SANDA：不能使用国外的卡

Seven 银行ATM可用银联卡提取日元和兑现。

信用卡

VISA、Master Card、American Express、Diners、JCB and Discover cards等信用卡;但也有个别店铺不接受信用卡付款，敬请留意。

银联卡

全部店铺可以使用。但也有个别店铺不接受银联卡付款，敬请留意。

支付宝

GOTEMBA、RINKU：可以使用。＊使用前请在店面确认。

投币寄存箱

设有投币寄存箱。请参阅各Premium Outlets^®的楼层图。

货物托运服务

各Premium Outlets^®均设有货物托运服务；(收费服务)，但货物托运服务仅限于日本国内，望周知。

服装修改

各Premium Outlets^®均设有成衣修改服务，请注意,此服务为收费服务。

哺乳室

各Premium Outlets^®均设有哺乳室。哺乳室并具备哺乳用的热水服务、微波炉。

婴儿尿布台

位于各厕所、哺乳室。

專線巴士

GOTEMBA ：提供免费班车巴士服务，从JR御殿场火车站（ JR Gotemba Station）及Tomei高速公路上的御殿场中转站（Gotemba Interchange）发车

出租车

各Premium Outlets^®均设有出租车乘车点。Sendai-Izumi Premium Outlets^®的顾客须到毗邻的“仙台皇家花园酒店(Royal Park Hotel)”乘车。

停车场

Rinku Premium Outlets^®停车场的收费标准为每小时400日元。

（在1个店铺1次购物满2,000日元或以上时，可享免费泊车3小时。
在1个店铺1次购物满50,000日元或以上时，可享免费泊车全天。
*请在购物商店领取赠券。）
其它Premium Outlets®则免费。

饭店和咖啡馆配料图表

我们为患有过敏症和有宗教饮食习惯的人准备了原料象形图表，以便他们能够更容易地做决定。

无障碍服务

各Premium Outlets^®设置有残疾人用停车场、多功能厕所、轮椅信道等。所有的餐厅、咖啡厅都可乘坐轮椅上落;领着导盲犬、看护犬的顾客也可进入店铺之内。

带宠物的顾客

宠物可以进入各Premium Outlets^®、但除了部分店铺外、一般禁止宠物进店内(一部店铺除外)。购物时、请将宠物交与同行友人托管。在Premium Outlets^®内、请系上狗带、请勿将宠物系于店铺入口处。

关于吸烟

在Premium Outlets^®内吸烟时，请到设有烟灰缸的吸烟处。步行中请勿吸烟。

救护室

各Premium Outlets均设有救护室。如有身体不适或受伤时，请与就近的服务员或信息中心联系，工作人员将提供协助。

公用电话

Gotemba和Rinku的公用电话可以打国际长途。