顾客服务 - PREMIUM OUTLETS®

咨询中心

提供设施信息咨询和各种服务。可免费借用轮椅。（可供出借的台数有限）

免税商店

外籍旅客在提供免税服务的店铺，单日单店购买金额（不含税）符合以下条件时，可享受免税服务，购买时需出示护照。

① 购买一般物品（衣服、鞋子、包等）：5,000日元～无上限
② 买消耗品（食物、化妆品等）：5,000日元～500,000日元
如单次购物包含一般物品和消耗品时：5,000日元～500,000日元
需经特殊包装，并于购买后30天内携出日本境外，不可于日本境内使用

GOTEMBA

23Ku A.v.v Abahouse Adidas Agete Agnes B. Voyage Alexander McQueen Alexander Wang Anna Sui Aquascutum Armani Factory Store As Know As Asics Balenciaga Bally Banana Republic Bandai Asobi: Barbour Barneys New York Beams Bonpoint Bose Bottega Veneta Brioni Brooks Brothers Brunello Cucinelli Burberry Bvlgari CA4LA Cabane de Zucca Callaway Calvin Klein watches + jewelry Camper Casio Watch Cath Kidston Cecil Mcbee Celine Champion Chloe Ciaopanic Coach Cole Haan Columbia Sportswear Diana Diesel Diffusione Tessile Dolce＆Gabbana Dsquared2 Dunhill Dyson Ef-de Ellesse Enoteca & Cases Ermenegildo Zegna Etro Fendi Folli Follie Fragrance Outlet Francfranc Furla Furla Men's Gap Gelato Pique Genten Ginza Maggy Givenchy Gucci Hakka Hugo Boss Ined Isetan Issey Miyake Jil Sander Jill Stuart Jimmy Choo Journal Standard Jun Kanematsu Kate Spade New York Kenzo L.L.Bean Lacoste Lanvin Collection Le Creuset Le Souk Lego Levi's Loewe Longchamp Longines Loro Piana Lowrys Farm Mackintosh Maison Margiela Manolo Blahnik Marc Jacobs Margaret Howell A.G.O. Marni Michael Kors Miki House Moncler Montblanc Moussy Nano・Universe Nara Camicie Natural Beauty Basic New Balance Newyorker Nikon Oakley Olive des Olive Opaque Pandora Paul Smith Pearly Gates Plaza Pleats Please Pokemon Store Polo Ralph Lauren Prada Outlet（Prada/Miu Miu） Puma Reebok Regal Rope Royal Copenhagen Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Sanrio Scotch Grain See By Chloe Seiko Sly Snidel Spick and Span Star Jewelry Stuart Weitzman Swarovski Swatch Tag Heuer Takeo Kikuchi Tasaki Tatras Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tod's Tommy Hilfiger Tomorrowland Tory Burch Triumph Tumi Ugg Under Armour United Arrows Urban Research Valentino Vivienne Westwood Wacoal Zero Halliburton

RINKU

Ace Bags & Luggage Adidas Aigle Anna Sui Anteprima Armani Outlet As Know As Asics Bally Banana Republic Be Be Be Radiance Beams Birkenstock Bridgestone Golf Plaza Brooks Brothers Camper Canterbury Casio Watch Cecil Mcbee Chez Toi Ciaopanic Citizen Claire's Clarks Coach Coach Men's Cole Haan Columbia Sportswear Crocs Dazzlin Desigual Diana Diesel Dolce＆Gabbana Dou Dou Dunhill E Hyphen World Gallery Edwin Ellesse Emoda Ermenegildo Zegna Etro Folli Follie Francfranc Franklin＆Marshall Fukuske Furla G-Star Raw Gallardagalante Gap Gas Guess Gunze Hugo Boss Interplanet Italiya Jeanasis Jill by Jill Stuart Journal Standard Jun Kanematsu Karl Kani Kastane Kate Spade New York Katharine Hamnett Shoes Collection Ketty L'equipe Lacoste Lanvin Collection Laundry Lautreamont Le Coq Sportif Le Creuset Lego LeSportsac Levi's Mammut Mayson Grey McGregor Men's Bigi Mercuryduo Michael Kors Miki House Misch Masch Mitsumine Moga Mountain Hardwear Moussy Munsingwear Murua Mystic Nano・Universe Natural Beauty Basic New Balance Newyorker Nice Claup Nicole Nudie Jeans co Olive des Olive Oliver Peoples Onitsuka Tiger Opaque Peach John Pearly Gates Polo Ralph Lauren Children Puma Quiksilver Ralph Lauren Rattle Trap Ray Cassin Red Valentino Regal Rienda Rodeo Crowns Roomy's Rope Rope Picnic Royal Party Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Sanrio Scotch Grain Seiko Shel'tter Shimamura Music Skechers Sly Sorel Spick and Span Spiral Girl St. Cousair Studio Clip Swarovski Tachikichi Tag Heuer Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Timberland Tissot Tokyosoir Tommy Hilfiger Triumph Tsumori Chisato Ugg Under Armour Ungrid United Arrows Urban Research Verite Vicky Wacoal Wedgwood Zero Halliburton Zucca Zwilling J.A. Henckels

SANO

Abahouse Ace Adidas Aigle Anteprima Aquascutum As Know As Barneys New York Be Be Beams Bose Bottega Veneta Briefing Brooks Brothers Callaway Casio Watch Cecil Mcbee Ciaopanic Citizen Clarks Coach Columbia Sportswear D'urban Diesel Dunhill Enoteca Ermenegildo Zegna Etro Folli Follie Fukuske Furla Gucci Hugo Boss Iittala Indivi Ined Isetan Issey Miyake Jack Bunny Journal Standard Jun Kanematsu Kate Spade New York Keen Lacoste Le Souk Lego Lowrys Farm Marc Jacobs Margaret Howell Michael Kors Miki House Mitsumine Nano・Universe New Balance New Balance Golf Oakley Paul Smith Peach John Pearly Gates Plantation Prada Outlet（Prada/Miu Miu） Puma Ralph Lauren Reebok Regal Rope Royal Copenhagen Salvatore Ferragamo Company Store Scotch Grain Seiko Ships Spick and Span Swarovski Tasaki Taylor Made Tempur The Cosmetics Company Store Theory Theory Men Timberland Tommy Hilfiger Tory Burch Triumph Tumi Ugg Under Armour United Arrows Urban Research Victorinox Vivienne Westwood W Closet Wacoal Wedgwood Xlarge/X-girl Y's Yoshie Inaba Zucca

TOSU

A Bathing Ape Pirate Store A.v.v Ace Adidas Aquascutum As Know As Asics Banana Republic Be Be Beams Billabong Birkenstock Bose Brooks Brothers Callaway Child Woman Ciaopanic Citizen Claire's Coach Coach Men's Cole Haan Columbia Sportswear D'urban Desigual Dolce＆Gabbana Dou Dou Dr.Ci:Labo Edifice Edwin Ef-de Feiler Folli Follie Francfranc Fukuske Furla Furla Men's G-Shock Gap Global Work Graniph Hawkins Hickey Freeman Iena Indivi Ined Ingni J Press Journal Standard Jun Kate Spade New York Katharine Hamnett Shoes Collection La.f... Lacoste Lautreamont Le Creuset Lee Lego Levi's Lowrys Farm McGregor Michael Kors Miki House Mitsumine Moussy Munsingwear Natural Beauty Basic New Balance Newyorker Nice Claup Niko And... Oakley Olive des Olive Orobianco Pao･de･lo Polo Ralph Lauren Puma Ray Cassin Reebok Regal Rodeo Crowns Rope Picnic Rose Bud Samsonite Seiko Sergio Rossi Sly Spick and Span Staub Strawberry Fields Swarovski Tachikichi Tag Heuer Takeo Kikuchi Tasaki Taylor Made Tempur Theory Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled Vans Vis Wacoal Wedgwood Zwilling J.A. Henckels

TOKI

31 Sons de Mode Ace Alfredobannister Anteprima Arc'teryx As Know As Asics Beams Birkenstock Bose Brooks Brothers Callaway Cath Kidston Child Woman Citizen Clarks Coach Columbia Sportswear Crocodile Diana Diesel Dog Dept Edwin Ef-de Ellesse Enoteca & Cases Fossil Fukuske Furla G-Shock Graniph Heather Ined Ingni Interplanet Jack Bunny Jins Journal Standard Kate Spade New York Kipling Le Creuset Lowrys Farm Madras McGregor Men's Bigi Michael Kors Miki House Mitsumine Nano・Universe Pearly Gates Polo Ralph Lauren Puma Queens Court Rageblue Ray Cassin Reebok Regal Rose Bud Royal Copenhagen Samantha Thavasa Samsonite Scotch Grain Seiko Showa Nishikawa Skechers Spick and Span Staub Swatch Takeo Kikuchi Tasaki The Body Shop Timberland Tissot Tommy Hilfiger Triumph Tumi Under Armour United Arrows Untitled by Nextdoor Urban Research Viaggio Blu Vicky Victorinox Wacoal Zwilling J.A. Henckels

KOBESANDA

Ace Adabat Adidas Agete Anteprima Armani Factory Store As Know As Asics Walking Balenciaga Bally Banana Republic Barclay Barneys New York Beams Bottega Veneta Brooks Brothers Brunello Cucinelli Callaway Calvin Klein Celine Chez Toi Chloe Ciaopanic Citizen ck Calvin Klein Watches Coach Cole Haan Columbia Sportswear Descente Desigual Diana Diesel Dolce＆Gabbana Dou Dou Dr.Martens Dunhill Dyson Edifice Edwin Enoteca & Cases Ete Etro Feiler Fissler Folli Follie Fukuske Furla Furla Men's Gap Gelato Pique Givenchy Gucci Hamilton Herno Hugo Boss Hydrogen Iena Iittala Indivi Issey Miyake Jimmy Choo Joseph Journal Standard Jun Kappa Kate Spade New York Ketty Lacoste Lautreamont Le Creuset Lego Levi's Loewe Logos Longines Lowrys Farm Mackintosh Margaret Howell Marni Mayson Grey McGregor Melrose Men's Bigi Michael Kors Miki House Moncler Montblanc Moussy Nano・Universe Natural Beauty Basic New Balance Nikon Oakley Paul Smith Pearly Gates Polo Ralph Lauren Children Prada Outlet（Prada/Miu Miu） Queens Court Ralph Lauren Reebok Regal Repetto Rodeo Crowns Rope Saint Laurent Salvatore Ferragamo Company Store Samantha Thavasa Samsonite Seiko Sergio Rossi Ships Sly Snidel Spick and Span Staub Swarovski Takashimaya Takeo Kikuchi Tasaki Taylor Made The Cosmetics Company Store The North Face Theory Tod's Tommy Hilfiger Tomorrowland Tsumori Chisato Tumi Ugg Under Armour United Arrows Untitled Valentino Viaggio Blu Vis Vivienne Westwood Wacoal Wedgwood Y's Zwilling J.A. Henckels

SENDAIIZUMI

Ace Adidas Andemiu As Know As Beams Brooks Brothers Ciaopanic Coach Coach Men's Gotcha Karl Kani Le Creuset McGregor Michael Kors Mitsumine Nano・Universe Naturalizer New Balance Polo Ralph Lauren Ray Cassin Regal Rockport Royal Copenhagen Skechers Tasaki Tommy Hilfiger Triumph Under Armour United Arrows Untitled by Nextdoor W Closet Wacoal Zwilling J.A. Henckels

AMI

Ace Adidas Aigle Asics Back Number by Right-On Barclay Beams Brooks Brothers Cecil Mcbee Ciaopanic Citizen Coach Coach Men's Columbia Sportswear Crocodile Dc Dickies Dou Dou Ecruefil Fukuske G-Shock Golden Bear Gotcha Gunze Hakka Hush Puppies Ingni Isetan Journal Standard Jun Ketty La.f... Laundry Lautreamont Le Creuset Logos Madras Mayson Grey McGregor Men's Bigi Michael Kors Miki House Misch Masch Mitsumine Nano・Universe New Balance Newyorker Nice Claup Opaque Pao･de･lo Polo Ralph Lauren Quiksilver Ray Cassin Reebok Rockport Sally Scott Salomon Samantha Thavasa Samsonite Seiko Skechers Spick and Span Staub TGM Theory Timberland Tommy Hilfiger Triumph Tsumori Chisato Under Armour Urban Research Viaggio Blu Vicky Vis Volcom W Closet Wacoal Zwilling J.A. Henckels

SHISUI

Shisui Premium Outlets因店铺而异，2种免税方式。

①在店铺购买之后，到免税柜台办理退税手续的店铺。详情点击这里。
②在店铺结账时办理免税手续的店铺。

关于提供免税服务的店铺，请确认以下。

212 Kitchen Store 23Ku 31 Sons de Mode Abahouse Ace Adabat Adidas Agnes B. Voyage Alcali Alfredobannister American Eagle Outfitters Anteprima Aquascutum Art Berg As Know As Asics Asics Walking Azul By Moussy Bally Banana Republic Barbour Barnyardstorm Bayflow Beams Billabong Blue Cross Bose Bridgestone Golf Plaza Brooks Brothers Callaway Calvin Klein Underwear Chez Toi Ciaopanic Citizen Clarks Coach Cobra Puma Golf Cole Haan Columbia Sportswear Cricket Crocs D'urban Daks Danner Descente Desigual Diana Diesel Dog Dept Dou Dou Double Standard Clothing Dunhill E Hyphen World Gallery Earth Music&Ecology Ecco Edifice Edwin Etro Flight 001 Folli Follie Francfranc Franklin＆Marshall Fukuske Furla G-Shock G-Star Raw Gap Gelato Pique Geox Global Work Godiva Graniph Guess Hartmann Hawkins Helly Hansen Hipshop Human Woman Iena Iittala Indivi Ined Ingni Interplanet Isetan Jill Stuart Journal Standard Jun Karl Kani Kate Spade New York Keen Kid Blue Kuzefuku Shoten Lacoste Lautreamont Le Coq Sportif Le Creuset Levi's Lily Brown Lowrys Farm Marmot Mayson Grey McGregor Melrose Men's Bigi Men's Melrose Mercibeaucoup, Merrell Mezzo Piano Michael Kors Miki House Mila Owen Mitsumine Moussy MSPC Product Sort Munsingwear Nano・Universe Ne-net New Balance New Balance Golf New Era Newyorker Nice Claup Nicole Nudie Jeans co Oakley Olive des Olive Orobianco Pearly Gates Phenix Polo Ralph Lauren Pom Ponette Pool Side Puma Queens Court Reebok Regal Rope Royal Copenhagen Samantha Thavasa Samsonite Sanrio Seiko Seven-Eleven Shel'tter Ships Showa Nishikawa Skechers Sly Snidel Spick and Span St. Cousair Staub Studio Clip T-fal Tachikichi Takashimaya Takeo Kikuchi Taylor Made Tempur The Body Shop The North Face Theory Tommy Hilfiger Topkapi Account of Journey Triumph Tumi Ugg Under Armour United Arrows Untitled Urban Research Vans Vendome Aoyama Verite Vicky Victorinox Wacoal Wedgwood Zucca Zwilling J.A. Henckels

电话口译

购物时,可以用电话口译。请随意跟各店铺的工作人员询问。
（英语，汉语，韩国语，葡萄牙语，西班牙语，泰语，印尼语，越南语，免费）

免费Wi-Fi

可于各Premium Outlets®的指定地区使用。
SHISUI：Wi-Fi需要密码，请向服务中心出示护照

自助外币兑换机

GOTEMBA：Welcome Center内的外币兑换ATM （仅从外币兑换成日元）
RINKU、TOSU：信息中心内的外币兑换ATM （仅从外币兑换成日元）
SHISUI：在信息中心前的京叶银行

ATM/自动提款机

GOTEMBA, TOKI：Seven 银行和E-net 银行ATM
RINKU：Seven 银行和Senshu Ikeda 银行ATM
SANO：Seven 银行和Japan Post 银行ATM
TOSU：Seven 银行和Saga Kyoei 银行ATM
SENDAI-IZUMI：Seven 银行ATM
AMI：Seven 银行和Joyo 银行ATM
SHISUI：Seven 银行和Chiba 银行ATM
KOBE-SANDA：不能使用国外的卡

Seven 银行ATM可用银联卡提取日元和兑现。

信用卡

VISA、Master Card、American Express、Diners、JCB and Discover cards等信用卡;但也有个别店铺不接受信用卡付款，敬请留意。

银联卡

全部店铺可以使用。但也有个别店铺不接受银联卡付款，敬请留意。

支付宝

GOTEMBA、RINKU：可以使用。＊使用前请在店面确认。

投币寄存箱

设有投币寄存箱。请参阅各Premium Outlets^®的楼层图。

货物托运服务

各Premium Outlets^®均设有货物托运服务；(收费服务)，但货物托运服务仅限于日本国内，望周知。

服装修改

各Premium Outlets^®均设有成衣修改服务，请注意,此服务为收费服务。

哺乳室

各Premium Outlets^®均设有哺乳室。哺乳室并具备哺乳用的热水服务、微波炉。

婴儿尿布台

位于各厕所、哺乳室。

專線巴士

GOTEMBA ：提供免费班车巴士服务，从JR御殿场火车站（ JR Gotemba Station）及Tomei高速公路上的御殿场中转站（Gotemba Interchange）发车

出租车

各Premium Outlets^®均设有出租车乘车点。Sendai-Izumi Premium Outlets^®的顾客须到毗邻的“仙台皇家花园酒店(Royal Park Hotel)”乘车。

停车场

Rinku Premium Outlets^®停车场的收费标准为每小时400日元。

（在1个店铺1次购物满2,000日元或以上时，可享免费泊车3小时。
在1个店铺1次购物满50,000日元或以上时，可享免费泊车全天。
*请在购物商店领取赠券。）
其它Premium Outlets®则免费。

饭店和咖啡馆配料图表

我们为患有过敏症和有宗教饮食习惯的人准备了原料象形图表，以便他们能够更容易地做决定。

无障碍服务

各Premium Outlets^®设置有残疾人用停车场、多功能厕所、轮椅信道等。所有的餐厅、咖啡厅都可乘坐轮椅上落;领着导盲犬、看护犬的顾客也可进入店铺之内。

带宠物的顾客

宠物可以进入各Premium Outlets^®、但除了部分店铺外、一般禁止宠物进店内(一部店铺除外)。购物时、请将宠物交与同行友人托管。在Premium Outlets^®内、请系上狗带、请勿将宠物系于店铺入口处。

关于吸烟

在Premium Outlets^®内吸烟时，请到设有烟灰缸的吸烟处。步行中请勿吸烟。

救护室

各Premium Outlets均设有救护室。如有身体不适或受伤时，请与就近的服务员或信息中心联系，工作人员将提供协助。

公用电话

Gotemba和Rinku的公用电话可以打国际长途。