CHELSEA PREMIUM OUTLETS

KOBE-SANDA PREMIUM OUTLETS

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FAQ

What are Premium Outlets?

Premium Outlets are outlet shopping centers that were developed in the US.
The centers offer a new style of shopping that was originated in the US, where every store is an outlet of an internationally known brand. Premium Outlets are places where visitors can enjoy shopping at leisure all day in exotic, out-of the-ordinary surroundings.

Customer services

To enable visitors to enjoy shopping, Kobe-Sanda Premium Outlets offer a wide range of services including rental of wheelchairs and strollers, lockers, tailoring and delivery services.
Check the SERVICES pagefor more information.

You can bring your pets into the shopping center, if you follow the rules, but you are not allowed to bring them into the stores.
We recommend that you check the SERVICES page beforehand.

Visa, MasterCard, American Express and Diners cards are accepted at most stores.

The biggest available lockers are 80.5cm high x 42cm wide x 48.5cm deep.

Store days and hours

Opening hours are as follows:
10:00~20:00 (July to August 10:00~21:00)
*Hours may be irregular during Golden Week and at New Year. We recommend that you check the opening hours on the website beforehand.

Premium Outlets closes only once a year, on the third Thursday in February.

Access

If you don't have a car, you can reach here by train or by bus. Check the ACCESS page for more information.

Barrier-free surroundings

The spacious shopping center and passageways are designed so that wheelchair users can also enjoy shopping. Check the SERVICES page for more information.

Visitors who make purchases of ¥10,000 and above (not including tax) and can produce their passport can enjoy duty-free shopping at the shops listed below.

Brooks Brothers(All Premium Outlets®),ck Calvin Klein Watches(Gotemba Premium Outlets®),Coach(Sano Premium Outlets®),Dolce & Gabbana(Gotemba, Rinku Premium Outlets®),Kanematsu(Gotemba, Rinku, Sano Premium Outlets®),St. John(Gotemba, Sano Premium Outlets®),Swatch(Gotemba Premium Outlets®),Tag Heuer(Gotemba, Rinku Premium Outlets®),Tasaki(Gotemba, Rinku, Tosu, Toki, Kobe-Sanda Premium Outlets®),Zegna(Gotemba, Rinku Premium Outlets®)

About the stores

Each store in the (shopping) center is directly managed by the each brand, so please contact the stores directly to ask about products. Check the Kobe-Sanda Premium Outlets BRANDS page for a list of telephone numbers.