GOTEMBA PREMIUM OUTLETS® MITSUBISHI ESTATE SIMON CENTER GOTEMBA PREMIUM OUTLETS® MITSUBISHI ESTATE SIMON CENTER

SERVICES | GOTEMBA PREMIUM OUTLETS® | PREMIUM OUTLETS®

INFORMATION CENTER

West zone: Next to the Brooks Brothers

East zone: Near the Banana Republic

The Information Center provides various information to Customers. Stroller and Wheelchair rental are also available.

WELCOME CENTER: In front of the P4 car parking
The Welcome Center provides reception of group tours, tourist information, 2 “iPadAir2” available (English, Chinese, Not to be rented), Free Wi-Fi service and automated foreign currency exchanger(exchange to JPY only)

TAX-FREE STORES

At these Tax-free stores, if you meet the below conditions, you can shop Tax-free.
Please show your passport to the cashier when you shop.

  • For general goods (clothes, shoes, bags, accessories, etc) ; 5,000JPY or more excluding tax at the same store.
  • For consumable goods (food, beverages, alcohol, cosmetics, etc); 5,000JPY or more excluding tax, but 500,000JPY or less excluding tax at the same store.

This list is in alphabetical order.

A.v.v / Abahouse / Adidas / Agete / Aigle / Alexander McQueen / Alexander Wang / Anna Sui / Aquascutum / Armani Factory Store / Art Berg / As Know As / Balenciaga / Bally / Bandai Asobi: / Barneys New York / Bcbgmaxazria / Beams / Bonpoint / Bose / Bottega Veneta / Brioni / Brooks Brothers / Brunello Cucinelli / Burberry / Bvlgari / CA4LA / Cabane de Zucca / Camper / Cecil Mcbee / Celine / Champion / Chloe / Ciaopanic / ck Calvin Klein Watches / Coach / Cole Haan / Columbia Sportswear / Diana / Diesel / Diffusione Tessile / Dog Dept / Dolce & Gabbana / Dsquared2 / Dunhill / Ef-de / Elle / Ellesse / Enoteca & Cases / Ermenegildo Zegna / Etro / Fendi / Folli Follie / Furla / G-Shock / Gelato Pique / Genten / Ginza Maggy / Gucci / Hakka / Hugo Boss / Hush Puppies / Iittala / Ined / Isetan / Issey Miyake / Jil Sander / Jill Stuart / Jimmy Choo / Journal Standard / Junmen / Kanematsu / Kate Spade New York / L.L.Bean / Lacoste / Lanvin Collection / Laura Ashley / Le Creuset / Le Souk / Levi's / Loewe / Longines / Loro Piana / Lowrys Farm / Mackintosh / Maison Margiela / Marc Jacobs / Margaret Howell A.G.O. / Marni / Men's Bigi / Michael Kors / MK Michel Klein / MK Michel Klein Homme / Moncler / Montblanc / Moussy / Nara Camicie / Natural Beauty Basic / NewYorker / Nikon / Oakley / Opaque / Paul Smith / Pearly Gates / Pleats Please / Pokemon Store / Polo Ralph Lauren / Prada Outlet(Prada/Miu Miu) / Puma / Reebok / Regal / Rope / Royal Copenhagen / Saint Laurent / Salvatore Ferragamo Company Store / Samsonite / Scotch Grain / See By Chloe / Seiko / Sergio Rossi / Sly / Snidel / Spick and Span / Star Jewelry / Swarovski / Swatch / Tag Heuer / Tasaki / Taylor Made / The Cosmetics Company Store / The North Face / Theory / Timberland / Tod's / Tommy Hilfiger / Tomorrowland / Tory Burch / Triumph / Tsumori Chisato / Tumi / Under Armour / United Arrows / Untitled by Nextdoor / Urban Research / Valentino / Vivienne Westwood / Wacoal / Yoshie Inaba / Zero Halliburton

FREE Wi-Fi SPOT

West zone:  Beside Gap

East zone:  In front of Nike, near Sanrio and Welcome center

CURRENCY EXCHANGE

Available automated foreign currency exchanger in Welcome Center.
USD($), CNY(¥), HKD(HK$),TWD(NT$), KRW(₩) , THB(฿), IDR(Rp), MYR(RM), SGD($)

  • *Credit limit: 100,000 JPY per transaction (incl. fees), exchange to JPY only

CREDIT CARDS

Visa, MasterCard, American Express, Diners, JCB and Discover cards are acceptable at most stores.

ATM

International cards are acceptable.

[Seven Bank]  Located beside the Banana Republic in the East Zone.
Click here to check which cards are acceptable.

[E-net]  Located near Tag Heuer in the West Zone.

LOCKERS

Next to Gap.

Size Height Width Depth Number of lockers Price
Extra Large 113.5cm 35.5cm 64.5cm 5 700JPY
101.9cm 35.5cm 64.5cm 1 600JPY
80.1cm 39.6cm 61cm 16 600JPY
Large 84.3cm 35.5cm 64.5cm 19 500JPY
78.2cm 35.9cm 49cm 28 500JPY
Medium 55cm 35.5cm 64.5cm 5 400JPY
49.2cm 35.5cm 64.5cm 7 400JPY
Small 31.6cm 35.5cm 64.5cm 9 300JPY
29.7cm 35.9cm 43cm 30 300JPY

PRAYER ROOM

Located beside Banana Republic in the East Zone that may be used for activities such as prayer.

RESTAURANT AND CAFE INGREDIENT PICTOGRAMS

We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily.

TELEPHONE INTERPRETING

Available at any stores when you shop.Please feel free to ask a staff.
(Available in English, Chinese, Korean, Portuguese, Spanish, Thai. Free)

SHUTTLE BUS

A free shuttle bus service operates from JR Gotenba Station and Gotenba Interchange on the Tomei Expressway.

Click here for information.

TAXI

Available from the bus rotary in the West Zone.

PUBLIC TELEPHONES

West Zone: In Information Center

NURSING ROOM

[West Zone]  Located in front of St.Cousair(For both Men and Women)
[East Zone]  Located next to Mezzo Piano(For both Men and Women), Inside Information Center (Women only)

  • *Hot water for formula and microwave are available in the room.Please ask details to the staff at Information Center.

DIAPER CHANGING

Available in each of restrooms and nursing rooms.

FIRST-AID STATION

First-Aid Stations and AED are equipped. If you need assistance, please inform the nearest staff or contact Information Center.

STROLLER RENTAL

Can be borrowed free of charge at Information Center, and strollers with coin-operated are available in some areas.

Appropriate age: up to 3 years old.
Restriction: Up to 100cm tall and 15kg weight
Deposit:
1,000JPY is required at Information Center, but it will be refunded when you return the stroller.
Insert a 100JPY coin to release the stroller when you use coin-locked storoller.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.

BARRIER-FREE

Parking Facilities

Equipped at designated areas.
Our parking attendants will assist those who may need it.

Wheelchair Rental

Can be borrowed free of charge at Information Center.
Coin-operated wheelchairs are also available at some areas. 100 JPY coin is required to use as a deposit.

  • *Please return the stroller to same place where you borrowed.
  • *Please note that occasionally all the strollers may be in use.

Toilets

Multipurpose toilet is equipped at each restroom.

Slopes

All streets have slopes for wheelchairs.

Restaurants and Cafes

All restaurants and cafes are wheelchair-accessible.

Guide Dogs and Service Dogs

Guide dogs and service dogs are welcome in all stores, restaurants and cafes.

CLOTHING ALTERATIONS

Can be made at Mom's Reform with alteration charge.

DELIVERY SERVICE

Accepted at Mom's Reform.

  • *Items can be delivered only to addresses within Japan.

TO PET OWNERS

You are allowed to bring pets into the Premium Outlets, but entry to stores (with one exception) is not permitted.
Please keep in mind that other visitors may dislike or be allergic to animals, and please observe the following guidelines.

  • Do not allow your pet to cause injury to other visitors (especially children).
  • Fierce dogs are not allowed.
  • Leave your pet with a responsible companion while you are shopping.
  • The owner is responsible for collecting and disposing of pet waste.
  • Do not tie up your pet at the entrance to stores.
  • Keep your pet on a leash.
  • Observing the above guidelines to pet etiquette will enable you and other visitors to enjoy shopping at Premium Outlets.
  • Pets are not allowed into the stores, with the exception of Dog Dept.

SMOKING

Only permitted in the designated smoking areas where ash trays are provided. Please do not smoke while walking around Premium Outlets.

GOTEMBA
PREMIUM
OUTLETS®

1312, Fukasawa
Gotemba-Shi, Shizuoka, Japan

412-0023

HOURS

Mar.-Nov. 10:00AM-8:00PM
Dec.-Feb. 10:00AM-7:00PM
Closing Day: Once a year, on the third Thursday in February.
Click here for more information

210 OUTLET STORES

Gotemba Premium Outlets® is the flagship center, and one of the largest centers in Japan. It is situated on an extensive site within view of World Cultural Heritage site, Mt. Fuji.