PREMIUM OUTLETS® MITSUBISHI ESTATE SIMON CENTER PREMIUM OUTLETS® MITSUBISHI ESTATE SIMON CENTER

FAQs | PREMIUM OUTLETS®

CUSTOMER SERVICES

What kind of services are available at Premium Outlet Centers®?

Premium Outlet Centers offer a wide range of services including stroller and wheelchair rentals, baby rooms, lockers, tailoring and shipping services. Visit each center's Services page for more information. If you have questions regarding the availability of a service contact, please call the center of choice directly.

GOTEMBA /  RINKU /  SANO /  TOSU /  TOKI /  KOBE-SANDA /  SENDAI-IZUMI /  AMI /  SHISUI / 

Can I use a credit card?

Visa, MasterCard, American Express, Diners, JCB and Discover cards are accepted at most stores.

Are there any Tax free shops?

At this Tax-free store, if you apply to the below conditions, you can shop Tax-free at each store.
Please show your passport to the cashier when you shop.

  • ・If you have purchased any general goods (Clothes, Shoes, Bags and accessories etc) worth over ¥5,000 (tax-excluded) in the same store.
  • ・If you have purchased Consumable Goods (Food, Beverages, Alcohol and cosmetics etc) worth over ¥5,000 (tax-excluded), but below ¥500,000 (tax-excluded) in the same store.

Please confirm which store offer Tax-free service at the page of each outlet below.

GOTEMBA
A.v.v / Abahouse / Adidas / Agete / Aigle / Alexander McQueen / Alexander Wang / Anna Sui / Aquascutum / Armani Factory Store / Art Berg / As Know As / Balenciaga / Bally / Bandai Asobi: / Barneys New York / Bcbgmaxazria / Beams / Bonpoint / Bose / Bottega Veneta / Brioni / Brooks Brothers / Brunello Cucinelli / Burberry / Bvlgari / CA4LA / Cabane de Zucca / Camper / Cecil Mcbee / Celine / Champion / Chloe / Ciaopanic / ck Calvin Klein Watches / Coach / Cole Haan / Columbia Sportswear / Diana / Diesel / Diffusione Tessile / Dog Dept / Dolce & Gabbana / Dsquared2 / Dunhill / Ef-de / Elle / Ellesse / Enoteca & Cases / Ermenegildo Zegna / Etro / Fendi / Folli Follie / Furla / G-Shock / Gelato Pique / Genten / Ginza Maggy / Gucci / Hakka / Hugo Boss / Hush Puppies / Iittala / Ined / Isetan / Issey Miyake / Jil Sander / Jill Stuart / Jimmy Choo / Journal Standard / Jun / Kanematsu / Kate Spade New York / L.L.Bean / Lacoste / Lanvin Collection / Laura Ashley / Le Creuset / Le Souk / Lego / Levi's / Loewe / Longines / Loro Piana / Lowrys Farm / Mackintosh / Maison Margiela / Marc Jacobs / Margaret Howell A.G.O. / Marni / Men's Bigi / Michael Kors / MK Michel Klein / MK Michel Klein Homme / Moncler / Montblanc / Moussy / Nara Camicie / Natural Beauty Basic / New Balance / NewYorker / Nikon / Oakley / Opaque / Paul Smith / Pearly Gates / Pleats Please / Pokemon Store / Polo Ralph Lauren / Prada Outlet(Prada/Miu Miu) / Puma / Reebok / Regal / Rope / Royal Copenhagen / Saint Laurent / Salvatore Ferragamo Company Store / Samsonite / Scotch Grain / See By Chloe / Seiko / Sly / Snidel / Spick and Span / Star Jewelry / Swarovski / Swatch / Tag Heuer / Tasaki / Taylor Made / The Cosmetics Company Store / The North Face / Theory / Timberland / Tod's / Tommy Hilfiger / Tomorrowland / Tory Burch / Triumph / Tsumori Chisato / Tumi / Under Armour / United Arrows / Untitled by Nextdoor / Urban Research / Valentino / Vivienne Westwood / Wacoal / Yoshie Inaba / Zero Halliburton
RINKU
Ace / Adidas / Aigle / Anna Sui / Anteprima / Armani Outlet / As Know As / Ashworth / Asics / Bally / Bcbgmaxazria / Be Be / Be Radiance / Beams / Billabong / Birkenstock / Brooks Brothers / Camper / Casio Watch / Cecil Mcbee / Champion / Chez Toi / Ciaopanic / Citizen / Claire's / Clarks / Coach / Coach Men's / Cole Haan / Columbia Sportswear / Crocs / Dansk / Dazzlin / Dc / Desigual / Diana / Diesel / Dog Dept / Dolce & Gabbana / Dunhill / Edwin / Egoist / Ellesse / Emoda / Ermenegildo Zegna / Esperanza / Etro / Folli Follie / Francfranc / Free's Mart / Fukuske / Furla / G-Star Raw / Gallardagalante / Gas / Guess / Hugo Boss / Interplanet / Italiya / Izone New York(Push Cart) / Jeanasis / Jill by Jill Stuart / Journal Standard / Jun / Kanematsu / Karl Kani / Kastane / Kate Spade New York / L'equipe / Lacoste / Lanvin Collection / Lautreamont / Le Coq Sportif / Le Creuset / Lego / LeSportsac / Levi's / Mammut / Mayson Grey / McGregor / Men's Bigi / Mercuryduo / Michael Kors / Miki House / Misch Masch / Mitsumine / Moga / Mountain Hardwear / Moussy / Munsingwear / Murua / Mystic / Nano・Universe / Nara Camicie / Natural Beauty Basic / NewYorker / Nice Claup / Nicole / Nudie Jeans co / Olive des Olive / Oliver Peoples / Onitsuka Tiger / Opaque / Peach John / Pearly Gates / Proportion Body Dressing / Puma / Quiksilver / R.Newbold / Ralph Lauren / Rattle Trap / Ray Cassin / Red Valentino / Regal / Rienda / Rodeo Crowns / Roomy's / Rope / Rope Picnic / Royal Copenhagen / Royal Party / Salvatore Ferragamo Company Store / Samantha Thavasa / Samsonite / Scotch Grain / Seiko / Shel'tter / Shimamura Music / Skechers / Sly / Sorel / Spick and Span / Spiral Girl / St. Cousair / Studio Clip / Swarovski / Tag Heuer / Tasaki / Taylor Made / Tempur / The Body Shop / The Cosmetics Company Store / The North Face / Theory / Timberland / Tissot / Tokyosoir / Tommy Hilfiger / Triumph / Tsumori Chisato / Under Armour / Ungrid / United Arrows / Urban Research / Verite / Vicky / Wacoal / Zero Halliburton / Zucca / Zwilling J.A. Henckels
SANO
Ace / Adidas / Aigle / Anteprima / As Know As / A|X Armani Exchange / Barclay / Barneys New York / Be Be / Beams / Bose / Bottega Veneta / Brooks Brothers / Callaway / Cecil Mcbee / Ciaopanic / Citizen / Clarks / Coach / Coach Men's / D'urban / Diana / Diesel / Dunhill / Etro / Fossil / Furla / G-Shock / Gucci / Hugo Boss / Indivi by Nextdoor / Ined / Isetan / Journal Standard / Jun / Kanematsu / Kate Spade New York / Keen / Lacoste / Laundry / Laura Ashley / Le Creuset / Le Souk / Lowrys Farm / Marc Jacobs / Margaret Howell / Men's Bigi / Michael Kors / Miki House / Mitsumine / Nano・Universe / New Balance / Oakley / Paul Smith / Peach John / Pearly Gates / Pleats Please Issey Miyake / PLST / Pool Side / Prada Outlet(Prada/Miu Miu) / Ralph Lauren / Reebok / Regal / Rope / Royal Copenhagen / Royal Party / Salvatore Ferragamo Company Store / Scotch Grain / Seiko / Ships / Spick and Span / Swarovski / Tasaki / The Body Shop / The Cosmetics Company Store / Theory / Theory Men / Timberland / Tommy Hilfiger / Toms / Triumph / Tumi / Union Station / United Arrows / Untitled by Nextdoor / Vicky / Victorinox / Vivienne Westwood / W Closet / Wacoal
TOSU
A Bathing Ape Pirate Store / A.v.v / Ace / Adidas / Aquascutum / Armani Outlet / Art Berg / As Know As / Asics / Be Be / Beams / Billabong / Birkenstock / Bose / Brooks Brothers / Callaway / Child Woman / Ciaopanic / Citizen / Claire's / Coach / Coach Men's / Cole Haan / Columbia Sportswear / D'urban / Desigual / Dog Dept / Dolce & Gabbana / Dou Dou / Edifice / Edwin / Ef-de / Elle / Feiler / Fissler / Folli Follie / Fukuske / Furla / G-Shock / Global Work / Hickey Freeman / Iena / Indivi / Ined / Ingni / Journal Standard / Katharine Hamnett Shoes Collection / La.f... / Lacoste / Laundry / Lautreamont / Le Creuset / Le Souk / Lee / Levi's / Lowrys Farm / McGregor / Michael Kors / Miki House / Mitsumine / Moussy / Munsingwear / Natural Beauty Basic / New Balance / NewYorker / Nice Claup / Nicole / Niko And... / Ofuon / Olive des Olive / Pink House / Polo Ralph Lauren / Puma / Ray Cassin / Reebok / Regal / Rockport / Rodeo Crowns / Royal Copenhagen / Rue De B / Samsonite / Seiko / Sly / Spick and Span / Swarovski / Tag Heuer / Takeo Kikuchi / Tasaki / Taylor Made / Tempur / The Body Shop / Theory / Timberland / Tommy Hilfiger / Triumph / Under Armour / Untitled / Wacoal
TOKI
Ace / Adidas / Adidas Sport Style / Anteprima / Asics / Bcbgmaxazria / Beams / Birkenstock / Bose / Brooks Brothers / Citizen / Clarks / Coach / Coach Men's / Crocodile / Diana / Diesel / Dog Dept / Edwin / Ef-de / Ellesse / Enoteca & Cases / Fossil / Furla / G-Shock / Ined / Ingni / Interplanet / Kate Spade New York / Kipling / Laura Ashley / Lautreamont / Le Creuset / McGregor / Men's Bigi / Michael Kors / Mitsumine / Nano・Universe / Nikon / Pearly Gates / Polo Ralph Lauren / Puma / Queens Court / Ray Cassin / Regal / Royal Copenhagen / Samantha Thavasa / Samsonite / Scotch Grain / Seiko / Showa Nishikawa / Skechers / Staub / Swatch / Takeo Kikuchi / Tasaki / The Body Shop / Tissot / Tommy Hilfiger / Triumph / United Arrows / Untitled by Nextdoor / Urban Research / Viaggio Blu / Vicky / Victorinox / Wacoal / Zwilling J.A. Henckels
KOBESANDA
Ace / Adabat / Adidas / Aigle / Anna Sui / Armani Factory Store / Art Berg / As Know As / Asics Walking / Bally / Barclay / Barneys New York / Beams / Bottega Veneta / Brooks Brothers / Callaway / Celine / Chez Toi / Chloe / Ciaopanic / ck Calvin Klein Watches / Coach / Cole Haan / Columbia Sportswear / Desigual / Diana / Diesel / Dou Dou / Dr.Martens / Dunhill / Edifice / Edwin / Enoteca & Cases / Ermenegildo Zegna / Ete / Etro / Feiler / Fissler / Folli Follie / Free's Mart / Furla / Gelato Pique / Givenchy / Gucci / Hamilton / Heliopole / Hugo Boss / Hydrogen / Iena / Indivi by Nextdoor / Issey Miyake / Jimmy Choo / Journal Standard / Jun / Kate Spade New York / Lacoste / Laura Ashley / Lautreamont / Le Creuset / Levi's / Loewe / Logos / Longines / Loro Piana / Lowrys Farm / Margaret Howell / Mayson Grey / McGregor / Melrose / Men's Bigi / Michael Kors / Moncler / Moussy / Nara Camicie / Natural Beauty Basic / Nikon / Oakley / Paul Smith / Pearly Gates / Prada Outlet(Prada/Miu Miu) / Proportion Body Dressing / Queens Court / Ralph Lauren / Reebok / Rockport / Rodeo Crowns / Rope / Royal Copenhagen / Royal Party / Saint Laurent / Salvatore Ferragamo Company Store / Samantha Thavasa / Samsonite / Sly / Snidel / Spick and Span / Staub / Swarovski / Swatch / Takeo Kikuchi by Nextdoor / Tasaki / Taylor Made / The Cosmetics Company Store / Theory / Timberland / Tod's / Tommy Hilfiger / Tsumori Chisato / Tumi / United Arrows / Untitled by Nextdoor / Valentino / Versace / Viaggio Blu / Victorinox / Vis / Vivienne Westwood / Wacoal / Y's / Zwilling J.A. Henckels
SENDAIIZUMI
Ace / Adidas / Andemiu / As Know As / Beams / Brooks Brothers / Ciaopanic / Coach / Coach Men's / Le Creuset / McGregor / Michael Kors / Mitsumine / Naturalizer / Polo Ralph Lauren / Ray Cassin / Regal / Royal Copenhagen / Tasaki / Triumph / United Arrows / Untitled by Nextdoor / W Closet / Wacoal
AMI
Ace / Adidas / Aigle / Asics / Barclay / Bcbgmaxazria / Beams / Brooks Brothers / Cecil Mcbee / Ciaopanic / Citizen / Coach / Coach Men's / Crocodile / Dou Dou / G-Shock / Global Work / Hakka / Hush Puppies / Isetan / Journal Standard / La.f... / Laundry / Lautreamont / Le Creuset / Lowrys Farm / Madras / Mayson Grey / McGregor / Men's Bigi / Miki House / Mitsumine / Nano・Universe / Nice Claup / Opaque / Polo Ralph Lauren / Ray Cassin / Rockport / Salomon / Samantha Thavasa / Seiko / Skechers / Spick and Span / Staub / TGM / Theory / Timberland / Tommy Hilfiger / Triumph / Tsumori Chisato / Viaggio Blu / Vicky / W Closet / Wacoal / Zwilling J.A. Henckels
SHISUI
212 Kitchen Store / 31 Sons de Mode / Abiste / Ace / Actus / Adabat / Alcali / Alfredobannister / American Eagle Outfitters / Anatelier / Aquagirl / Art Berg / As Know As / Ashworth / Asics / Barnyardstorm / Beams / Billabong / Birkenstock / Blue Cross / Brooks Brothers / Calvin Klein Underwear / Chez Toi / Ciaopanic / Citizen / Coach / Coach Men's / Cobra Puma Golf / Cole Haan / Columbia Sportswear / Cricket / Crocs / D'urban / Daks / Desigual / Diana / Diesel / Disney / Dog Dept / Dou Dou / Double Standard Clothing / Dunhill / E Hyphen World Gallery / Earth Music&Ecology / Ecco / Edwin / Flight 001 / Folli Follie / Francfranc / Franklin&Marshall / Fukuske / G-Shock / G-Star Raw / Geox / Global Work / Godiva / Guess / Hartmann / Helly Hansen / Human Woman / Hunting World / Iittala / Indivi / Ined / Ingni / Interplanet / Isetan / J.Ferry / Jill Stuart / Jun / Karl Kani / Keen / Kid Blue / Kuzefuku Shoten / Lacoste / Laura Ashley / Lautreamont / Le Creuset / Levi's / Lowrys Farm / Marmot / Mayson Grey / McGregor / Melrose / Men's Bigi / Men's Melrose / Mercibeaucoup, / Mezzo Piano / Michael Kors / Miki House / Mitsumine / Moussy / Munsingwear / Nano・Universe / Ne-net / New Era / NewYorker / Nice Claup / Nicole / Nudie Jeans co / Oakley / Olive des Olive / Pearly Gates / Polo Ralph Lauren / Pom Ponette / Pool Side / Puma / Queens Court / Rope / Royal Copenhagen / Samsonite / Seiko / Seven-Eleven / Shel'tter / Showa Nishikawa / Skechers / Sly / St. Cousair / Staub / Studio Clip / T-fal / Takeo Kikuchi / Taylor Made / Tempur / The Body Shop / The North Face / Tommy Hilfiger / Topkapi Account of Journey / Traditional Weatherwear / Triumph / Ugg / United Arrows / Untitled / Urban Research / Vendome Aoyama / Verite / Vicky / Victorinox / Wacoal / Wedgwood / Zucca / Zwilling J.A. Henckels

Where can I store my suitcase?

Lockers are located at each Premium Outlet Center below.
See the largest locker size below.

  • GOTEMBA / H 101.9cm x W 35.5cm x D 64.5cm, H 84.3cm x W 35.5cm x D 64.5cm
  • SANO / H 80cm x W 35cm x D 48cm
  • AMI / H 78cm x W 35cm x D 49cm
  • SHISUI / H 78cm x W 35cm x D 49cm
  • RINKU / H 84cm x W 35cm x D 64cm, H 113cm x W 35cm x D 64cm
  • KOBE-SANDA / H 80.5cm x W 42cm x D 48.5cm
  • SENDAI-IZUMI / H 51.2cm x W 36cm x D 43cm
  • TOKI / H 80cm x W 35cm x D 51cm
  • TOSU / H 80.2cm x W 35.7cm x D 51.3cm

* For more information, please check at each center's English service page

OPERATING HOURS

10:00-20:00
Hours may vary during Golden Week and New Year. We recommend that you check center home pages for center hours before you shop.

All Premium Outlet Centers® in Japan are closed on the third Thursday in February. Sendai Izumi Premium Outlets is closed on January 1.

GOTEMBA /  RINKU /  SANO /  TOSU /  TOKI /  KOBE-SANDA /  SENDAI-IZUMI /  AMI /  SHISUI / 

TRANSPORTATION

Is public transportation available?

Premium Outlet Centers® are served by public transportation. You may access services by train or highway bus. Visit each center's Directions & Transportation page for more information.

GOTEMBA /  RINKU /  SANO /  TOSU /  TOKI /  KOBE-SANDA /  SENDAI-IZUMI /  AMI /  SHISUI

How much does parking cost?

Parking is free at Premium Outlet Centers with the exception of Rinku Premium Outlets®.*

* Rinku Premium Outlets® Parking Fee
The charge for parking is ¥300 per hour.
Customers who spend ¥2,000 or more in one store may park for 3 hours free of charge.
- Please show your parking ticket in the store where you make your purchase in order to receive your free parking voucher.
In addition, customers who spend ¥50,000 or more in one store may park all day free of charge.
- Please show the receipt from your purchase, your parking ticket and the free parking voucher issued by the store at the Information Center.

・Be sure to carry your parking ticket with you and present it at the cash desk in the store when you pay for your purchases.
・The store assistant will frank your parking ticket and give you your free parking voucher. Insert the free parking voucher into the automatic payment machine when you leave the parking area.

BARRIER FREE FACILITIES

Do Premium Outlet Centers offer barrier free facilities?

Premium Outlet Centers are designed to accommodate all shoppers. Visit each center's Services page for more information.

PETS

Can I bring my pets to Premium Outlets?

Pets are allowed at the centers provided that you observe the center's guidelines on pets. However, pets are not allowed in stores.