FAQs

Premium Outlets®?

Premium Outlets®?

The Premium Outlets® portfolio includes 70 Premium Outlet Centers® including 57 in the United States, one in Puerto Rico, eight in Japan, two in Korea, one in Malaysia and one in Mexico as well as additional outlet centers for a total of 82 properties.
Featuring an extensive collection of upscale designer apparel and brand name outlet stores offering savings of 25 to 65% every day, the centers attract visitors from around the world to their village-themed settings.

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Customer services

What kind of services are available at Premium Outlet Centers®?

Premium Outlet Centers offer a wide range of services including stroller and wheelchair rentals, baby rooms, lockers, tailoring and shipping services. Visit each center's Services page for more information. If you have questions regarding the availability of a service contact, please call the center of choice directly.

Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Sendai-Izumi / Ami

Can I use a credit card?

Visa, MasterCard, American Express and Diners cards are accepted at most stores.

Where can I store my suitcase?

Lockers are available at each Premium Outlet Center below.
See the largest locker size below.

  • Gotemba / 80cm high x 35.5cm wide x 50cm deep
  • Rinku / 83cm high x 37cm wide x 55cm deep
  • Sano / 80cm high x 35cm wide x 48cm deep
  • Tosu / 50cm high x 35cm wide x 42cm deep
  • Toki / 80cm high x 35cm wide x 51cm deep
  • Kobe-Sanda / 80.5cm high x 42cm wide x 48.5cm deep
  • Sendai-Izumi / 51.2cm high x 36cm wide x 43cm deep
  • Ami / 78cm high x 35cm wide x 49cm deep
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OPERATING HOURS

10:00-20:00
Hours may vary during Golden Week and New Year. We recommend that you check center home pages for center hours before you shop.

All Premium Outlet Centers® in Japan are closed on the third Thursday in February. Sendai Izumi Premium Outlets is closed on January 1.

Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Sendai-Izumi / Ami

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TRANSPORTATION

Is public transportation available?

Premium Outlet Centers® are served by public transportation. You may access services by train or highway bus. Visit each center's Directions & Transportation page for more information.

Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Sendai-Izumi / Ami

How much does parking cost?

Parking is free at Premium Outlet Centers with the exception of Rinku Premium Outlets®.*

* Rinku Premium Outlets® Parking Fee
The charge for parking is ¥300 per hour.
Customers who spend ¥2,000 or more in one store may park for 3 hours free of charge.
- Please show your parking ticket in the store where you make your purchase in order to receive your free parking voucher.
In addition, customers who spend ¥50,000 or more in one store may park all day free of charge.
- Please show the receipt from your purchase, your parking ticket and the free parking voucher issued by the store at the Information Center.

・Be sure to carry your parking ticket with you and present it at the cash desk in the store when you pay for your purchases.
・The store assistant will frank your parking ticket and give you your free parking voucher. Insert the free parking voucher into the automatic payment machine when you leave the parking area.

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BARRIER FREE FACILITIES

Do Premium Outlet Centers offer barrier free facilities?

Premium Outlet Centers are designed to accommodate all shoppers. Visit each center's Services page for more information.

Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Sendai-Izumi / Ami

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PETS

Can I bring my pets to Premium Outlets?

Pets are allowed at the centers provided that you observe the center's guidelines on pets. However, pets are not allowed in stores.

Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Sendai-Izumi / Ami

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STORE INFORMATION

Can this website help me locate a specific item from an individual store?

Each store is individually owned and operated and we do not have direct access to each store's merchandise and pricing. Store phone numbers are provided on each center's store listings page so that you can contact the stores directly.

Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Sendai-Izumi / Ami

Are there any duty-free shops?

Enjoy duty-free shopping at select stores and centers listed below. Visitors are eligible if you make a purchase of ¥10,000 or more (not including tax). Must present your passport at time of purchase.

Ace
(Tosu / Kobe-Sanda / Ami)
Armani
(Gotemba / Rinku)
Bally
(Gotemba / Rinku)
Beams
(Sano / Toki)
Bose
(Gotemba)
Brooks Brothers
(All Premium Outlets)
Bruno Magli
(Rinku)
Citizen
(Rinku)
ck Calvin Klein Watches
(Gotemba / Kobe-Sanda)
Coach
(Gotemba / Rinku / Sano)
Coach Men's
(Rinku / Sano)
Dior
(Gotemba)
Dolce & Gabbana
(Gotemba / Rinku)
G-Shock
(Gotemba / Rinku)
Galliano
(Kobe-Sanda)
Hamilton
(Kobe-Sanda)
Just Cavalli
(Kobe-Sanda)
Kanematsu
(Gotemba / Rinku / Sano)
Lacoste
(Gotemba / Rinku)
Longines
(Gotemba / Kobe-Sanda)
Malo
(Kobe-Sanda)
Marni
(Gotemba)
Ralph Lauren
(Gotemba / Rinku / Sano / Tosu / Toki / Kobe-Sanda / Ami)
Salvatore Ferragamo
(Gotemba / Rinku)
St. John
(Gotemba)
Swatch
(Gotemba / Toki / Kobe-Sanda)
Tag Heuer
(Gotemba / Rinku / Tosu / Kobe-Sanda)
Tasaki
(Gotemba / Rinku / Tosu / Toki / Kobe-Sanda / Sendai-Izumi)
Tissot
(Toki)
Triumph
(Kobe-Sanda)
Zegna
(Gotemba / Rinku)
Zero Halliburton
(Gotemba)
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